SC Cleared Support Analyst - Bristol

Job DescriptionMy client are a IT Consultancy specialising in all things IT support! They are currently recruiting for a Support Analyst to work on a government contract, This role is based in Bristol and will require SC Clearance, please do not apply if you are not SC cleared,18.87ph inside ir35 10 month contract Job DescriptionSummary of responsibilities -detailed JD provided Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's ownEssentials - Must have SC clearance/or be able to gain this, UK National with a UK passport,Must join the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)Accredited or willing to go through HP & Dell - Desktop and Laptop training

Created: 2025-08-07