Product Owner

Job DescriptionProduct Owner CRM & Customer Experience Bristol (Hybrid: 2 days remote per week) Permanent | Excellent salary & benefits packageWere partnering with a major UK organisation to recruit a Product Owner who will take ownership of their CRM platforms and customer communication channels playing a pivotal role in how the business connects with hundreds of thousands of customers.This is a hands-on delivery role with real impact: youll shape the roadmap, own the backlog, and work with cross-functional squads to deliver smarter, more personalised customer experiences across multiple channels.The RoleLead the development and optimisation of CRM platforms (Salesforce, HubSpot, Braze, Iterable, Dynamics 365 etc.).Manage digital communication channels: push notifications, email, in-app, SMS.Own backlog management, user stories and prioritisation, ensuring maximum business and customer value.Collaborate across Product, Engineering, UX/UI, Data, and Business Analysis teams.Use data and analytics to track performance and inform future roadmap decisions.What Youll BringSolid experience as a Product Owner or Product Manager in Agile environments.Proven track record delivering CRM implementations and enhancements.Knowledge of multi-channel customer communications (email, push, SMS, in-app).Confident in backlog management, prioritisation, and stakeholder engagement.Comfortable using Agile tooling (JIRA, Confluence, Miro).Understanding of software development lifecycles (technical knowledge helpful but not essential).Strong communicator who thrives in a collaborative, cross-functional environment.Why Apply?Competitive salary + discretionary bonus15% pension contribution (9% during probation)28 days holiday + purchase optionsPrivate Medical InsuranceElectric/Hybrid car schemes, Cycle to Work, life assuranceWellbeing support, health screenings, flexible family policiesInclusive EmployerOur client is committed to building an inclusive and diverse workforce welcoming applications from candidates of all backgrounds and offering flexibility wherever possible.

Created: 2025-06-17