Assistant Branch Manager

Main Responsibility: Oversee branch operations and manage personal bankers’ operational duties, acting as the primary on-site leader in the absence of the Area Branch Manager, who focuses on business development. Report directly to the Area Branch Manager with a dotted line to Head Retail Operations.Key Responsibilities:• Ensure branch operational excellence alongside the Area Branch Manager.• Manage operational performance of Personal Bankers/Cashiers.• Hold joint custody of cash, valuables, security forms, and locker keys; sole custody of loan documents.• Maintain branch keys and alarm codes as the second point of contact for emergencies.• Supervise and authorize cash transactions, ensuring AML/KYC compliance.• Enter and manage inventory of security forms.• Authorize debits to constituent and office accounts (within agreed limits).• Monitor and balance bills, postage, and stationery; reorder as needed.• Verify and sign Demand Drafts and inward clearing transactions.• Reconcile accounts and oversee account opening/closing.• Manage loan accounts, including appraisal, supervision, and documentation.• Calculate drawing power and assist in loan application preparation/renewal.• Ensure KYC compliance and maintain loan-related registers.• Oversee daily branch operations, staff punctuality, customer service, and complaint resolution.• Maintain cleanliness, decorum, and data security; adhere to record retention policies.• Support branch audits, reviews, and general administration.• Perform clerical tasks (fax, email, word processing, database management) as needed.• Cover for Clerk-Cashier or Branch Manager when required.

Created: 2025-07-23