Lettings Manager - Team Coordinator

Were Dwelly, cutting-edge digital lettings platform. We combine the worlds of traditional letting management with the pace and innovation of a tech start-up. Were looking for an experienced and proactive Team Coordinator to support our Tenant Find operation as part of a busy lettings business, based within one of agencies in our group (Parks Lettings, Brighton). Youll lead a team of 57 Lettings Negotiators across several agencies, driving day-to-day operations, continuous improvement, and high service standards.This is a hands-on role suited to someone who thrives in a fast-paced, change-driven environment. Youll play a key part in developing team members, improving operational efficiency, and working closely with stakeholders. You should have 35 years of management experience in tenant find, including direct experience as a Lettings Negotiator. Youll work closely with tech teams, contribute to product improvements, and thrive in a collaborative, tech-savvy environmentYour Day-to-Day~40% Operational SupportHandle complex or unclear casesResolve bottlenecks and support workload peaksProvide second-eye reviews and direct assistance to team members~40% Team Management & DevelopmentManage 23 Lettings Negotiators (scaling up to 5-7 within next 3-6 months)Deliver training and product/regulatory updatesRun performance reviews, provide coaching, and support career development~20% Process & Continuous ImprovementContribute to Central Operations process improvementsUpdate or create training materialsSuggest and implement standardisation and efficiency improvementsAnalyse team metrics and KPIsWhat Were Looking For3-5+ years of team management experience in real estate, ideally in the UK market and with a focus on tenant findHands-on experience as a Lettings Negotiator or similar roleStrong understanding of UK residential lettings regulationsProven ability to build and manage small teams, ideally in a remote or distributed setupAdaptable and quick to learn in a tech-driven, fast-changing environment - we are tech start at our coreStrong process-thinking mindset; able to identify, document, and implement operational improvementsClear and confident communicator, both written and verbal, with stakeholders at all levelsJBRP1_UKTJ

Created: 2025-09-04