Lead User Researcher

Lead User Researcher – UK Wide (Excluding London) Up to £95,000 – PermanentWe’re looking for a Lead User Researcher to join a high-impact, public sector-focused team. This is a senior, hands-on role where you’ll drive research strategy, mentor other researchers, and ensure user insights directly shape critical government and healthcare services.If you come from a consulting background, are SC-cleared, and thrive in fast-paced, high-responsibility environments, this role gives you the chance to make a real impact.What you’ll be doingLead and manage complex user research programmes across multiple public sector projectsTranslate user insights into actionable guidance for design and delivery teamsMentor and coach junior researchers, shaping capability across the practiceInfluence stakeholders at all levels, ensuring evidence-based decisions guide service designDrive best practice in user research, advocating for inclusive, accessible, and ethical designWork across delivery phases: discovery, alpha, beta, and live, ensuring research has real-world impactExperience requiredStrong consulting experience delivering user research in public sector, government, or healthcareProven ability to lead research teams and deliver actionable insights at scaleDeep understanding of user-centred design principles and research methodologiesSC clearance (or eligible to obtain)Excellent communication and stakeholder management skillsNice to haveKnowledge of UK Government Service Standard and GDS practicesExperience in service design or digital transformation consultingActive involvement in design/research communities (mentoring, speaking, thought leadership)Why this is differentWork on high-impact public services that affect millionsShape the future of user research capability and practice in the public sectorLead a team of talented researchers in a collaborative, mission-driven environmentFlexible UK-wide working (except London) with supportive benefitsOpportunity to make your mark on government and healthcare services across the country

Created: 2025-09-10