Personal Injury Claims Handler

Job Description: Personal Injury Claims HandlerLocation: UK – Swansea - hybrid working 3 days in the office 2 days from home Working hours: 40 hours per week - Monday to FridayContract: PermanentSalary: £30,000 to £35,000 (Depending on experience) + bonus and company benefitsStart: ASAPOverviewOur client is a leading specialist in the insurance sector, the company focuses on providing tailored solutions for complex cases. They work exclusively through broker partnerships to deliver bespoke products that meet unique customer needs. This is an excellent organisation that fosters a collaborative and inclusive culture where employees are empowered to grow and succeed.We are seeking a skilled and motivated Personal Injury Claims Handler to join their dynamic Personal Injury claims team. The role involves managing personal injury claims efficiently and fairly, ensuring compliance with procedures and delivering excellent customer service. The position offers opportunities for professional development and progression to handle more complex cases.Key ResponsibilitiesFollow pre- and post-litigation procedures to ensure effective and economical resolution of claims.Validate claims details and ensure accuracy of records.Identify and escalate any underwriting concerns for review.Investigate and establish the circumstances of losses and conduct liability enquiries.Validate accounts and authorise payments in line with company policies.Maintain accurate and updated estimates throughout the claim lifecycle.Skills and ExperienceExperience in personal injury claims (essential)Strong interpersonal and relationship-building skills.Excellent communication and numerical ability.Commitment to delivering high-quality customer service.Highly organised with strong prioritisation skills.BenefitsCompetitive salary aligned with industry benchmarks.25 days annual leave.Discretionary performance bonus.Employee assistance program for personal and professional support.Option to purchase additional annual leave.Salary sacrifice benefits and annual benefits review.Support for professional qualifications and career development.

Created: 2025-09-10