Head of Residential Operations - PRS

Join Criterion Hospitality, one of the UK’s most dynamic and fast-growing real estate and lifestyle companies. We’re seeking a commercially minded, hands-on leader to oversee our residential portfolio of 4,500+ flats.In this pivotal role, you’ll lead on strategy, operations, lettings, compliance, budgeting, and performance optimisation—driving efficiency, income, and team capability across the portfolio.Key ResponsibilitiesMaximise Income & Asset PerformanceIncrease overall occupancy and optimise rent per sq ft, benchmarked against competitors.Improve Gross to Net conversion through monitoring and benchmarking.Boost car parking revenue using data-led insights.Review P&Ls and budget forecasts; ensure timely and accurate reporting to lenders.Analyse and report on NOI, occupancy trends, re-letting performance, and value creation.Reduce Financial LeakageStreamline customer journey to reduce costs through automation.Reduce void periods, rent arrears, and utility arrears.Review service provider contracts for delivery improvements and savings.Team Leadership & StructureReview and improve team structure, roles, SOPs, and SLAs.Lead development of training calendar with L&D and Building Managers.Build, coach, and mentor a high-performing residential team.Maintenance & ComplianceCreate tailored business plans for each property.Oversee refurbishments and planned preventative maintenance (PPM) schedules.Ensure compliance with health 'safety and regulatory standards.Strategy, Reporting & New DevelopmentsContribute to strategic planning and long-term vision.Lead mobilisation of new schemes including systems, policies, and handover.Support lease structuring and risk management.Monitor market trends, regulation, and competitor activity.What We’re Looking ForThe ideal candidate will be MRICS-qualified with minimum 10 years’ experience in residential asset, property management or real estate operations.Proven leader with a strong background in people management, performance improvement, and financial reporting.Confident managing lettings, compliance, legal matters, and team development.Commercially savvy, analytical, and results driven.This is a rare opportunity to shape one of the UK's most ambitious residential portfolios. If you're ready to make an impact, we’d love to hear from you.

Created: 2025-08-01