Service Development Manager

Service Development Manager (RTN Therapies)Location: Remote (with occasional travel to Deal, Kent)Employment Type: Full-Time, PermanentSalary: £35,000 – £45,000 (depending on experience)Start Date: September 2025 (preferred)About UsRTN Therapies is an emerging provider of post-diagnostic support for people with ADHD and Autism. We are committed to delivering compassionate, neurodiversity-affirming care through a range of evidence-based and person-centred approaches. Our services are designed to meet the real needs of individuals and families post-diagnosis, starting with interventions such as Paediatric Autism Communication Therapy (PACT), Cognitive Behavioural Therapy (CBT), and Person-Centred Therapies. As we grow, we are looking for a dynamic and collaborative Service Development Manager to help shape, build, and implement our new portfolio of services.About the RoleThis is an exciting opportunity to play a key role in designing and developing innovative post-diagnostic services. The Service Development Manager will work closely with the Founder/Managing Director to bring our vision to life — from designing service pathways to embedding the systems, processes, and communications that will enable high-quality delivery. This role is ideal for someone who thrives in start-up or fast-growth environments, enjoys shaping services from the ground up, and is equally comfortable with strategic planning and hands-on delivery.Key ResponsibilitiesService Design & DevelopmentCo-create service models for post-diagnostic interventions (e.g. group work, 1:1 therapy, family support).Research and recommend best practice frameworks (initially PACT, CBT, and person-centred approaches).Define client journeys and service pathways.Operational ImplementationDesign and implement booking systems, records management, and documentation processes.Introduce and manage appropriate technology platforms (CRM, scheduling, communication tools).Develop templates, SOPs, and policies to support safe and consistent delivery.Communication & CoordinationBuild internal and external communication flows.Liaise with clinicians, clients, and collaborators to support smooth implementation.Support recruitment and onboarding of therapists as services expand.Monitoring & ImprovementEstablish service metrics and feedback loops.Develop quality assurance and client feedback mechanisms.Adjust and improve processes as services grow and scale.What We’re Looking ForEssential:Strong experience in service development, operational management, or project implementation within health, social care, or therapy settings.Proven ability to balance strategic planning with hands-on delivery.Excellent organisational and project management skills.Confident with technology platforms (e.g. CRM, booking systems, secure communication tools).Understanding of and sensitivity to neurodivergent experiences (lived or professional).Strong written and verbal communication skills.Desirable:Experience launching new services or working in start-up environments.Background in mental health, therapy, social work, or allied professions.Familiarity with PACT, CBT, or person-centred approaches.Experience working in private practice or small/medium clinical teams.PRINCE2, Agile, or similar project management training.CPD or training in neurodiversity, autism, or ADHD.Company BenefitsRemote-first workingCompany pensionCollaborative and supportive cultureOpportunities for professional growth and CPDWhy Join RTN Therapies?Shape innovative, person-centred services that make a real difference post-diagnosis.Play a central role in building new therapeutic offerings from the ground up.Join a forward-thinking, neurodiversity-affirming team.Work flexibly and meaningfully in a fully remote environment.

Created: 2025-08-24