Assistant Property Manager

Job Description About Us:Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents.We are seeking a dedicated professional to fill the position of Assistant Property Manager for our Brighton Property.Key Duties & Responsibilities1. Office AdministrationAssist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.Producing rotas for the various other teams including security and housekeepingDevelop and update office documents as necessaryManage staff holidays and sickness logsUpdate and complete financial records such as petty cash, expenses, and bank reconciliationsFollow the credit control procedure for students in rent arrears2. Customer Care and Pastoral SupportProvide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policyProvide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university lifeOrganising social events with student inputMonitor and update all social media streams regularlyHolding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change3. Business DevelopmentArranging and performing sales viewings for prospective customersPromoting the business at university open daysUtilising online materials and social media to promote the Student Castle brandDeveloping and implementing new marketing strategies4. Facilities Management SupportLog and inform facilities team of maintenance issuesLiaise with contractors for maintenance issues unable to be dealt with in houseAdvising students or works to be carried out and access to rooms being requiredEnsuring servicing and maintenance records are kept up to date5. Other DutiesAssist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekendsPerform and document regular inspections of student flatsAssist with summer deep clean and maintenance works programe of worksExperience & Skills:HND (or higher) in a relevant management-related disciplinePBSA and/or University Accommodation management experienceExperience in staff supervision, appraisals, and team leadershipSales and allocations experienceStrong understanding of HMO legislation and sector complianceKnowledge of PPM schedules Competent user of CCTV systemsExcellent communication and customer service skillsProficient in Microsoft Office and accommodation booking systemsHigh level of accuracy in financial tasks and reconciliationsAbility to work independently and as part of a wider teamStrong organizational, planning, and problem-solving skillsReliable, confident, assertive, and diplomaticDesirableFirst Aid qualificationMental Health First Aid qualificationExperience using CRM systemsExperience managing social media accountsWhy Join Our Team:At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer: 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters. Discretionary Bonus Scheme: Recognizing and rewarding your hard work. Health and Wellbeing Initiatives: Your health matters to us. Virtual GP Access: Easy and convenient healthcare at your fingertips. Health Cash Plan: Taking care of your health expenses. Company Paid Sick Leave: We support you during challenging times. Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family. Maternity Wardrobe Support: Looking and feeling great during pregnancy. A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration. Entire Day Off for Your Childs First Day at School: Cherishing important moments. Me Day: Take a break, you've earned it. Access to Deals & Discounts: Enjoy exclusive perks. Career Celebration Awards: Recognizing your achievements along the way... and more!More details and eligibility criteria will be shared with the successful candidate!Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.

Created: 2026-03-07