Store Assistant Manager

As an AssistantManager you will be responsible for a strong team, you'll coach andinspirethe team todeliverexcellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achievefinancial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance.What you will get from us:Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the businessA great Team to work with where you can progress and make a difference at all levelsAccess to mental health first aidersOngoing incentives to reward your performanceCompany Pension schemeApprenticeship scheme to continue your developmentGenerous discount at TPRG and on our amazing benefits hubWhat will you do?Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyaltyDrive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upsellingEnsure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where requiredManage and minimise all controllable costs efficiently and within planned budgetsBuild strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relationsRecruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and BehavioursEnsure the effective planning of store resource in order to profitably operate the store within agreed budgetsDrive a culture of coaching and development within the storeWho we are:We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.JBRP1_UKTJ

Created: 2025-10-12