Tenancy Management Officer

Tenancy Management OfficerBelow covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Brighton35,000Looking for aTenancy Management Officerto join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.As a Tenancy Management Officer, you will deliver a proactive, customer-focused service managing tenancy and anti-social behaviour (ASB) cases. You will work directly within communities, ensuring cases are investigated, monitored, and resolved effectively, while collaborating with internal teams and external partners to uphold tenancy conditions and promote safe, sustainable communities.Key DutiesLead and manage ASB and tenancy cases, conducting investigations and maintaining accurate case recordsPrepare case files for legal action, representing us in court where requiredRespond to and manage tenancy breaches, including illegal subletting, abandonment, and safeguarding-related casesWork collaboratively with internal teams and external agencies to ensure timely, compliant, and proportionate interventionsMonitor performance, compliance, and service improvements, providing insights and contributing to high-quality outcomesWhy Join?One of the UKs leading housing providers, managing and owning around 120,000 homes nationwide. Were committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, a place where you can grow your career while making a real difference.As aTenancy Management Officerwere seeking someone who can bring:Proven experience in managing ASB and tenancy enforcement cases within social housingStrong communication, collaboration, and interpersonal skillsA proactive mindset and passion for building safe and thriving communitiesThe ability to assess risk, manage casework effectively, and engage confidently with a range of stakeholdersThe Benefits of JoiningExcellent pension schemeGenerous holiday allowanceLife assuranceAward-winning flexible benefits platformSupport for learning and career developmentHybrid working options availableDiversity, Inclusion & AccessibilityEquality, diversity, and inclusion are at the heart of who we are. Were committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. xjdpvnf Inclusivity isnt a one-off initiative its embedded in our culture and central to how we work every day.As a Disability Confident Employer, were committed to providing reasonable adjustments throughout the recruitment process and beyond.

Created: 2026-03-17