Business Services Lead

Business Services LeadShift Times:You could be just the right applicant for this job Read all associated information and make sure to apply. Monday - Friday (standard business hours) Hybrid working: 3 days working from home, 2 days in office (HPC and SDC)12 Month contract to cover maternity leave Pay Rate: 190 per dayLocation: Hybrid - Hinkley Point C (HPC) Overview of the Role: The Business Services Lead is responsible for leading the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance. The role plays a key strategic part in ensuring capability readiness for NNB, Nuclear Operations, and other key business areas.Working in a highly regulated environment, the successful candidate will provide operational leadership, governance, and assurance for end-to-end training administration and Learning Management System (LMS) capability. The role involves managing contractor performance, overseeing business-critical systems, and working closely with senior stakeholders across multiple programmes.Key Deliverables and Responsibilities:Provide line management and leadership to a contractor team delivering training administration services, including performance management and developmentLead the end-to-end onboarding and induction process for Training Administrators across NSA-aligned business areasAct as strategic system owner for the Learning Management System (LMS) and associated learning technologies, providing governance, training, and business reportingOversee training data quality and compliance metrics, including LC12 assurance and governance reportingManage the Inspiro contract, acting as supplier performance lead and ensuring delivery against agreed service levelsRepresent the Nuclear Skills Alliance in cross-functional meetings with stakeholders including PMO, Commercial, and Operational teamsDevelop and continuously improve operational processes, documentation, workflows, and reporting structuresCoordinate external training activities and ensure alignment with business and commercial requirementsLead planning and service assurance for K23 training facility bookings and associated support infrastructureSupport the design and implementation of the Competency Management FrameworkAct as deputy to the Business Services Group Head where required, representing the team at relevant meetingsOversee and support delivery of organisational capability compliance and nuclear baseline requirementsSkills & Qualifications:Essential:Demonstrable experience leading administrative or business service teams within complex projectsStrong stakeholder management and communication skills, including experience working with third-party suppliersExperience working with Learning Management Systems (LMS), training data, and reporting structuresAbility to lead xjdpvnf operational improvements and manage change in complex environmentsStrong organisational and leadership skills with the ability to manage multiple prioritiesDesirable:Experience working in regulated environments such as nuclear, defence, or similar sectorsExperience managing supplier contracts and performance against KPIs and SLAsKnowledge of regulatory compliance requirements such as LC12Experience contributing to capability development programmes or strategic workforce planningAdditional Information:Hybrid working arrangement with 3 days working from home and 2 days on site at HPC or SDCThe role includes management responsibility for a team of administrators and a business apprenticeThe successful candidate will operate within a highly regulated environment and contribute to continuous improvement across training and operational services

Created: 2026-03-17