Sales Coordinator

Sales Coordinator (Brentwood) Salary: 30,000 - 35,000 Benefits: Gym membership Annual bonus Pension contribution Hybrid working (3 days in-office, 2 days at home; office-only during initial training) Early finish on Friday (8 AM - 12 PM) Cycle-to-work scheme We are seeking a highly organized, proactive, and efficient Sales Coordinator to join our team in Brentwood. In this role, you will manage the full sales cyclefrom customer engagement through to order processingwhile collaborating with internal teams to ensure timely deliveries, operational accuracy, and exceptional customer satisfaction. The ideal candidate will have strong communication and analytical skills, with the ability to thrive in a fast-paced, cross-functional environment. Key Responsibilities: Customer Management & Communication Build and maintain strong relationships with existing customers, including regular on-site visits. Ensure high customer satisfaction by responding promptly to emails, calls, and inquiries. Provide professional, solution-oriented support to enhance customer retention and satisfaction. Order Management & Coordination Create and manage sales orders, checking stock availability and overseeing the order lifecycle through to dispatch. Work closely with internal teams (Operations, Procurement, and Warehouse) to resolve stock, supply, and delivery issues. Maintain an accurate order book, ensuring timely updates and full visibility of customer demand. Data, Forecasting & Reporting Process monthly consumption data and generate customer forecasts, identifying growth opportunities. Prepare and present monthly KPIs, customer presentations, sales forecasts, and performance reports. Accurately process sales quotations within the specified timeframes. Regularly update the CRM system with customer data, forecasts, trip reports, and presentation materials. Collaboration & Continuous Improvement Support senior management, supervisors, and the Business Development Manager with various tasks. Provide insights into trends, risks, and opportunities to improve service levels and sales performance. Contribute to process improvement initiatives to boost efficiency and customer satisfaction. Experience & Skills Requirements: Professional Experience Proven experience in customer service or sales coordination. Aerospace industry knowledge is preferred but not essential. Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, reporting). Experience working within cross-functional teams. Excellent organizational, administrative, and problem-solving skills. Strong analytical abilities, with the capacity to interpret data and generate accurate reports. Exceptional time management skills, able to manage multiple tasks simultaneously. Personal Attributes Strong communicator with the ability to confidently liaise with senior management, colleagues, and customers. A sense of ownership and pride in the quality of work and contribution to company success. Team-oriented with a collaborative working style. Detail-oriented and consistently produces high-quality work. Dependable, professional, and committed to maintaining a strong work ethic. Adaptable and flexible, with the ability to adjust to changing priorities. Self-motivated with strong initiative and problem-solving creativity. Ability to work independently with minimal supervision. Excellent time management and prioritization skills. IND/LET TPBN1_UKTJ

Created: 2025-12-13