Client Experience Lead - 12 Month FTC

At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.We're looking for a warm and personable Client Experience Lead to join our superb team within our stunning Showroom in Bristol on a 12 month fixed term contract, working 40 hours over 5 days of the week on a full time basis. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a eye for interiors, and bring energy and organisation to everything you do.What you'll be doing As a Client Experience Lead, you'll support the Head of Design Stores in leading the team and ensuring the showroom runs smoothly day to day. From thoughtful gifting to whole-home design, you'll help deliver a personal, considered service while upholding the high standards that define the Neptune in-store experience.Day to day, you'll:Help lead and motivate a high-performing, engaged team who take pride in delivering thoughtful, personal serviceSupport in handling customer queries and communications professionally, promptly, and with careOversee stock management across the showroom, including deliveries, booking-in, replenishment and stock takes, ensuring inventory accuracy while supporting the resolution of customer service issueSupport the commercial running of the showroom by ensuring accurate pricing, managing banking processes securely, and assisting payroll through effective rota planning and attendance reportingSupport the Design Lead in the day-to-day leadership of the team, including opening and closing the store, coaching Design Advisors and delivering training aligned with Neptune's products and service standardsA little about you You're someone who naturally puts people at ease and find joy in helping customers feel heard, understood and inspired. You'll bring previous experience at supervisory level, ideally within an interiors or design-led retail environment with a service-first mindset and great communication skills - both written and spoken - and confidence using Outlook and other digital tools. You'll bring a love for interiors and a good eye for colour and texture - with a genuine interest in helping customers make beautiful choices. You'll also be organised with a proactive approach, always looking for ways to go the extra mile, with proven ability to lead, motivate, inspire and support a team. It's also important that you bring confidence and a natural affinity of working in a calm and professional way, even when under pressure. Our store is open 7 days of the week, so it's important that you have the flexibility to work during the week and weekends too.What Benefits we can offer youCompetitive salaryGenerous holiday allowancePurchased additional annual leave schemeLife assuranceCompany sick payEnhanced maternity and paternity leaveCycle to work schemeGym membershipGenerous Neptune new item and outlet discountsPerkbox: Wellbeing Hub and Retail Discounts PortalYour birthday day offTwo paid volunteer days a yearDay off if you become a GrandparentA week off to celebrate a life eventRefer a friend schemeLong service holiday allowance increaseTraining Workshops Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.Our Story Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. xjdpvnf Put simply, we make things we're proud of, and that are designed to last a lifetime.

Created: 2026-03-22