Ice Rink Supervisor

Ice Rink Supervisor – £17 per hour | Macclesfield | Seasonal RoleEvent Dates: 11th November – 24th December 2025Contract: Fixed-term | Full-time & Part-time availableStep into a world of wonder with LaplandUKNow in its 18th season, LaplandUK is a world-class immersive Christmas experience, crafted by Hollywood set designers and West End creatives. Welcoming over 170,000 guests each year, it transports families into an extraordinary festive journey through theatrical worlds, snowy forests, ice skating, and magical storytelling.We are now looking for energetic and responsible Ice Rink Supervisors to help deliver a safe and unforgettable skating experience at our beautifully themed outdoor rinks.The RoleAs an Ice Rink Supervisor, you'll oversee the day-to-day running of LaplandUK’s iconic frozen pond. Leading a team of Marshalls, you’ll ensure smooth operations, prioritise guest safety, and help create magical memories for every visitor.Key ResponsibilitiesOversee a safe, well-organised rink operation in line with all proceduresLead daily team briefings and keep morale highSupport with scheduling and cover for absences as neededReport guest feedback, incidents, and potential hazards promptlyUphold accessibility and inclusion policies across your teamLiaise with other departments to maintain smooth guest flowManage safety incidents calmly and professionallyAssist with VIP or PR visits as neededComplete all required training and e-learning modulesWhat We’re Looking ForYou might already be a team leader, a supervisor in a fast-paced setting, or have experience in events or visitor attractions. Most importantly, you’re a confident, safety-conscious leader with great energy and people skills.You’ll need:Minimum 1 year in a supervisory or team lead roleStrong understanding of health and safety in operational settingsAbility to motivate teams and communicate clearly under pressureConfidence using basic tech systems (e.g. scheduling, comms tools)Friendly, calm, and solutions-focused attitudeExperience in live events or attractions is a bonus, not a requirementShifts & AvailabilityAM and PM shifts available (one supervisor per shift). Final rotas will depend on your availability, with strong availability from mid-October to Christmas Eve required.Pay & Perks£17.00 per hourOne free hot meal per shiftFree tea, coffee, and soft drinksShuttle service from Macclesfield StationStaff discount in LaplandUK retail shopsFree on-site parkingCanteen and staff discountsA unique, supportive team culture in a truly magical environmentLocationsMacclesfield: Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JYApply NowBring energy, leadership, and a sense of wonder to one of the UK’s most beloved seasonal experiences. If you're ready to help make magic happen this Christmas, we’d love to hear from you.

Created: 2025-09-10