Senior User Researcher

We are looking for a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-Centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.Key responsibilities:User-Centred design· Scope and deliver components of end-to-end user research activities in a variety of programme contexts· Recommend and execute appropriate user research activities based on project needs· Create and maintain phase-appropriate user research deliverables· Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication· Respond to challenges, supporting the team to reach a resolution· Support clients through all phases of the design process, from ideation to implementationRequirements:Experience:· Demonstrate relevant user research experience within agile teams and complex programmer· Demonstrated application of user research methods and tools· Proven experience in conducting user research and translating findings into actionable insights· Experience in consultancy· Mentoring experience of UCD/research teams· Sector experience in healthcare is a bonusSkills:· Strong stakeholder management and communication skills, with the ability to gain buy-in for approach· Strong facilitation skills for both remote and in-person workshops, meetings and research sessions· Ability to manage complex, ambiguous projects and organizational dynamics· Skills and experience in related disciplines such as service design, and content/communication design are a plus

Created: 2025-08-11