Customer Relationship Management Administrator

CRM Administrator (Sugar CRM)Location: Bracknell Job Type: Full-Time Department: IT Reports To: CTOJob SummaryWe are seeking a detail-oriented, technically proficient CRM Administrator with hands-on experience in managing and enhancing CRM systems and their connected platforms. The successful candidate will play a critical role in ensuring the CRM platform effectively supports business processes, enhances customer engagement, and drives operational efficiency.Key ResponsibilitiesAdminister, configure, and maintain the company’s system to meet business needs.Manage user accounts, permissions, and security settings.Provide end-user support and training, acting as the primary point of contact for CRM-related queries.Maintain data integrity by performing regular data audits, cleansing, and deduplication.Collaborate with stakeholders to understand requirements and implement system improvements, customisations, and workflows.Generate reports and dashboards to support business decision-making.Troubleshoot technical issues, liaise with vendors for support, and manage system upgrades.Document system configurations, processes, and training materials.Ensure CRM compliance with company policies, data protection regulations, and security standards.Maintain effective data flow between CRM and other systemsPromote user adoption and support process improvements across teams and systems.Key RequirementsProven experience as a CRM Administrator, specifically with Sugar CRM.Strong understanding of CRM principles, data management, and business processes.Proficiency in configuring, customising, and supporting Sugar CRM solutions.Experience in managing user permissions, workflows, and reporting.Excellent analytical and problem-solving skills.Ability to translate business requirements into technical solutions.Strong attention to detail and commitment to data quality.Effective communication and interpersonal skills.Ability to work independently and collaboratively across departments.Experience in creating user guides, process documentation, and training materials.Awareness of data protection regulations (e.g., GDPR) and CRM security best practicesDesirable Skills (Not Essential but Advantageous)Knowledge of integration between Sugar CRM and other business systems.Experience with CRM data migration projects.Basic understanding of database principles (SQL knowledge beneficial).

Created: 2025-08-02