Help Desk Administrator

Job Description We are seeking two highly organised and proactive Helpdesk Administrator to support the coordination of all facilities and operational activity across the client's portfolio. This role sits at the centre of a busy, fastpaced environment where accuracy, pace and strong communication are essential.We are looking for someone who enjoys variety, can stay calm under pressure, and takes ownership of tasks from start to finish. You will help keep sites running smoothly by managing service requests, coordinating suppliers and ensuring customers receive a seamless service experience.Key ResponsibilitiesTriage and allocate incoming service requests to the correct supplier, engineer or teamProgress jobs from first contact to closure, ensuring clear customer updatesMonitor workflows, escalating risks to SLAs where neededCoordinate contractor attendance, site access and required documentationLiaise with suppliers and engineers to ensure clarity of instructionsRaise and manage Purchase Orders and resolve PO or invoice queriesMaintain accurate realtime data within CAFM and internal systemsCapture documentation such as photos, RAMS and completion notesExperience & BehavioursStrong ownership mindset and ability to manage multiple prioritiesCalm and solutionsfocused when handling urgent or highvolume requestsConfident questioning and ensuring accurate information captureExperience working in accuracyled environments with compliance requirementsExcellent written communication and timemanagement skillsDesirable: experience in helpdesk, FM coordination or CAFM systemsAbout ISSISS is a worldleading workplace and facilities management company, connecting people and places to make the world work better. We offer a rewarding career where everyone can grow, develop and make a meaningful impact.We are proud to be a diverse and inclusive employer and a Disability Confident Committed organisation. We welcome applicants from all backgrounds.For queries, please contact: [email protected]

Created: 2026-03-20