2nd Line Support Engineer

Job Description 2nd Line Support EngineerBodmin, Cornwall (+ Hybrid Working 2 days from home)c32,500 per yearPlus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.)Skills and Experience:2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essentialExperience working for an MSP is essentialStrong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync)VMWare/Hyper-V knowledgeWorking within an ITIL environment, preferably holding a current qualificationTechnical qualifications such as CompTIA+, Network+ would be advantageousExperience of Agile methodologies would an advantageExcellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.)Experience with onsite/offsite backup products and storage (including cloud storage)Ability to work under pressure and manage multiple projectsExcellent customer service skillsA full driving licence (access to a vehicle is not required, but beneficial)The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives.You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients.Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans

Created: 2025-12-10