Dental Receptionist

Post: Dental Receptionist Pay: 12.45 per hour - Enhancements for weekends & Bank holidays. Hours: M aternity cover (November 2025 to 31st July 2026) Bank/Zero Hours Contract Evenings and Weekends Accountable to: Senior Dental Nurse Base: Whitegate Health Centre, 150-158 Whitegate Dr, Blackpool FY3 9ES Accountable to: Systems Deflections Lead Closing date: 26th October 2025 The Service: We are commissioned by Lancashire and South Cumbria, Integrated Care Board to provide NHS urgent and emergency dental care 365 days, at multiple sites across Lancashire. We believe in making a difference, and pride ourselves on delivering high quality patient care. We currently have services operating in Blackpool, Morecambe, Blackburn and Burnley. We operate out of hours, evenings, weekends & bank holidays 365 days per year. Overview of Role: 12.45 per hour with enhancements on weekends & Bank holidays Bank/Zero hours contract, flexible rotas. looking for shifts per week, and able to cover occasionally at short notice. Service operating hours/shift patterns (may vary): Monday to Friday: 5.30pm - 9:30pm Saturday & BHs: 10am 6pm Sundays & BHs 10am 6pm or 2pm-6pm An exciting and rare opportunity has arisen for a dynamic Individual to develop their career within our Emergency Dental Service. We are looking for a person who will enjoy working in an urgent care environment, not be phased by the unexpected elements of dentistry but will take satisfaction in providing an essential service to your community. Day to Day Duties to include, but not exhausted : Being the first face, a patient sees in FCMS dental services, greet patients in a friendly, caring and professional manner, checking in and signposting patients. Ensure you keep a tidy work area, and keep the reception area is smart and welcoming Maintain and update patient records, processing information received accurately and concisely. Be very aware of surroundings, our patients may feel anxious or could become unwell, it is essential that you are able to notice any changes and support patients/clinical team as required. Maintain strict patient confidentiality at all times. A good working knowledge of Information Governance is essential. This role will encounter some stressful situations, patients attending our clinic are usually in pain or may have been in an incident attending with injuries. Being able to work effectively under pressure in a calm and confident manner whilst remaining sensitive to the patients needs is essential. To undertake any clerical work and any other reception/admin duties relevant to the role. To liaise with the Lancashire & South Cumbria Dental Helpline. To be responsible for cash handling and end of day banking procedures To be up to date with all mandatory training. Our key expectations are: Self-awareness Living authentically Adaptability- Being ready to adjust depending on the situation Openness What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next. Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA: Fun: People rarely succeed unless they are having fun. Happiness is healthy! Awesome: We arent here to be average, were here to be awesome! Humble: Were here to make a difference to the lives of others, NOT to see how important we can become Brave: We challenge the norm. We have the courage to get the difficult jobs done Oompf: We have natural oompf! Its infectious! Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity Come and be a part of our amazing team! We offer NHS Pension Cycle to Work Scheme Career Development Opportunities Attendance Bonus Staff Benefit Scheme Free Tea & Coffee Eye Care Contributions Disability Confident Employer -As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence) PERSON SPECIFICATION Skills, knowledge and competencies Essential Ability to multitask in a fast-paced environment Customer service Desirable Experience in a healthcare office or administrative role preferably in Dentistry. Working with Dentally Software Experience Ability to multitask in a fast-paced environment Customer service Desirable Experience in a healthcare office or administrative role preferably in Dentistry. Working with Dentally Software Qualifications Desirable Customer service The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. TPBN1_UKTJ

Created: 2025-10-18