Welfare Coordinator

Salary: Grade 9, starting at 25,539 per annum Hours: Full time, 37 hours per week Place of Work: Dereham (remote enabled) Basis: Fixed Term - 18 month contract Welfare Coordinators play a vital role in ensuring residents receive the support they need, whether by helping them navigate services or by connecting them with specialist organisations for long-term or more complex needs. They work closely with multi-agency partners to promote a coordinated, whole-system approach to preventing vulnerability within the community. You will: Help people identify wider issues that impact on health and wellbeing and signpost to relevant organisations who can support. Be a friendly and engaging source of information about health, wellbeing and prevention approaches. Where appropriate, introduce people to community groups, activities and statutory services. About you People like dealing with you because you make things easy for them to understand and naturally create the conditions for them to trust you. You make connections between people, instinctively making links and introductions. Highly self-motivated, you push yourself to achieve what you want out of life, and are always looking for ways to grow and develop, whatever you are doing. You are very aware and caring of people's feelings and this allows you to quickly establish rapport; you focus on and listen to what people say. You will deal sensitively with people who may be vulnerable and/or emotional and situations that may be challenging, demanding and stressful, but still require clear and logical decisions to be made to bring matters to an acceptable conclusion. You are well-organised, ensure that your work is accurate and error free, and enjoy following a process and working within fixed guidelines. You keep going no matter how difficult things get, and use setbacks as a springboard for greater success. You are quite happy to take responsibility for your own decisions and accountabilities. Please see the job descriptions and person specifications for more a comprehensive list of duties that the role normally entails as you could be asked to occasionally pick up other responsibilities, and also for the personal qualities needed. People like dealing with you because you make things easy for them to understand and naturally create the conditions for them to trust you. You make connections between people, instinctively making links and introductions. Highly self-motivated, you push yourself to achieve what you want out of life, and are always looking for ways to grow and develop, whatever you are doing. As our Welfare Coordinator, you will: Have experience of supporting people, their families and carers in a related role (including unpaid work) Be able to actively listen, empathise with people and provide person-centred support in a non-judgemental way Be able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity Be able to support people in a way that inspires trust and confidence Can communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders A little about us Working at Breckland District Council means joining a supportive, innovative team dedicated to shaping the future of our vibrant rural communities. We pride ourselves on a culture of innovation, collaboration, and continuous learning, where every team member's idea and contribution are valued. With a focus on sustainable growth and community well-being, we're driven by our Future Breckland vision, which aims to create thriving, connected towns and villages. At Breckland, you'll find a workplace that encourages personal growth, fosters a positive work-life balance, and allows you to truly make a difference in the future of the district. We offer excellent conditions of service, including: A local government pension scheme (14 per cent employer contribution). Attractive holiday package (25 days increasing after three years' continuous Local Authority service by one day per year up to the maximum of 28 days, plus bank holidays) Free car parking. Remote-enabled working arrangements. A newly refurbished office To find out more about the role and apply, please follow the link to our website. Closing date : 9am, Monday 14 July Please be aware that if you are selected for this role there will be a requirement to undertake a DBS check as part of pre-employment checks. TPBN1_UKTJ

Created: 2025-07-05