Senior Manager of Retail Partnerships (Hiring Immediately)

Levy creates legendary food and hospitality experiences at some of the UKs most iconic venues. Backed by powerful partnerships with places like Wimbledon, Twickenham, and now NEC Birmingham, were looking for a Head of Retail Franchise Operations to drive excellence and growth across franchise retail outlets in this exciting new partnership.Were on a mission to elevate the food & beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues. As part of our exciting new long-term partnership, were hiring a Head of Retail Franchise Operations to lead our franchise retail outlets to operational excellence, financial success, and unrivalled guest experiences.What Youll DoOwn full P&L responsibility for all branded retail units across NEC venues.Drive profitability through labour, margin, stock & waste management, and pricing.Manage key franchise partner relationships, ensuring brand compliance and delivering through audits and training.Lead, inspire, and grow a high-performing, multi-brand management team.Champion outstanding guest experiences aligned with each franchises identity and Levys core values.Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.What Were Looking ForProven operational leadership managing multi-site franchise retail or QSR with P&L accountability.Strong commercial acumen, skilled in driving profitability and managing budgets.Experience managing franchise relationships, brand compliance, and audits.A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.Confident communicator, comfortable influencing senior leaders and partners.Data-driven decision-maker with strong operational and compliance knowledge.What youll get in return:Competitive salary with bonus & company benefits27 days holiday + bank holidaysCompany pension schemeHealthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.Exclusive Benefits & Wellbeing site which includes discounts such as Vodafone discounts, 20% off Nuffield Health and 10% off Pure Gym memberships, travel, shopping and more.Holiday purchase schemeOn-going training & development through our career pathway programmes.Professional subscriptions paidFinancial wellbeing programme and preferred rates on salary finance productsEmployee Assistance ProgrammeCompetitive and supportive family benefits including 2 days additional leave, following return from Maternity leave during first year back and the day off for your babys first birthdayWhy Levy?Work with a globally recognised industry leader at iconic venues across sport, entertainment, and events venues.Join a team passionate about sustainability, wellbeing, diversity, and inclusion, committed to paying all team members the Real Living Wage.Play a pivotal role in a major venue partnership thats set to transform the guest experience in Birmingham and beyond.

Created: 2025-07-03