Continuous Improvement Manager

Role: Continuous Improvement ManagerLocation: Manchester (Hybrid)Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure.Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business… EscodeEscode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding code or investors are licensing software, Escode’s comprehensive services provide the necessary protection to safeguard investment in digital assets.As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. With over 40 years of industry experience, Escode has earned a reputation synonymous with trust and reliability.Escode’s Escrow Verification Services serve as a crucial quality control mechanism, confirming the completeness and usability of deposited code as stipulated in the escrow agreement. This verification process provides investors with the confidence that their investments are backed by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies.The Opportunity:We are seeking an experienced Programme Manager with a focus and specialty in Continuous Improvement to lead the design and delivery of cross-functional initiatives aimed at delivering strategic business priorities, enhancing operational efficiency, and fostering a culture of operational excellence and continuous improvement.You will be responsible for designing and implementing robust processes with business leaders, managing complex projects/programmes from inception to completion, and delivering measurable business outcomes.Key Accountabilities/Responsibilities:Project Delivery/Programme Management:Design and scope project/ programme initiatives with senior leaders and operational stakeholders, ensuring a strong focus on strategic alignment, quality of solution, clarity of business case, and organisational agreement/acceptance.Lead the end-to-end management and delivery of high-impact programmes/projects.Establish effective programme/ project governance. E.g. project review cadence, detailed project plans and timelines, resource allocation, and budgetsEnsure alignment and effective programme interfaces (where required) with the wider NCC Group including GTS (Technology), Transformation, Compliance and LegalMonitor programme performance, establishing relevant KPIs, reporting regularly to senior leadership.Process Transformation and Improvement:Identify operational inefficiencies and opportunities for improvement through understanding customer expectations/ experience, gathering internal stakeholder inputs, process mapping, and data analysis.Design and scope process improvements using appropriate frameworks and methodologies (e.g. Lean, Six Sigma, Systems Thinking)Ensure a high degree of organisational consensus and stakeholder acceptance for all improvements prior to and following implementation.Drive a change management agenda to embed improvement and innovation into our business culture.Stakeholder Engagement:Collaborate effectively with cross-functional teams, including IT, HR, Finance, and OperationsBuild strong working relationships with senior stakeholders and external partners.Facilitate workshops and training sessions to support group ideation, capability building, and effective solution rollouts and post-implementation embedding.Risk and Quality Management:Proactively identify programme risks and develop mitigation strategies.Ensure compliance with industry standards, company policies, and regulatory requirementsQualifications and Skills:Significant demonstrable experience of leading and delivering business improvement in process improvement and/or Transformation programme management roles.Equally able to work independently with strong self-sufficiency or collaboratively to achieve shared goals.Experience of managing and developing a small core team, and in engaging and coaching wider stakeholders to undertake improvement activityProven success in leading multiple programmes and concurrent change initiativesProfessional certifications such as PMP, PRINCE2, Agile, Six Sigma (reputable Black Belt accreditation, but may consider BQF certified Green Belts), Lean, Systems ThinkingStrong strategic thinking and analytical skills with advanced Excel skillsExcellent communication, facilitation, and interpersonal abilities.Hands-on expertise in project management and process optimization tools (e.g., MS Project, Amplify, Visio, online whiteboarding, Power BI).Ability to manage multiple priorities and influence stakeholders at all levels.Behaviours:Focusing on Clients and Customers: Prioritise customer needs and build strong relationships.Working as One NCC: Collaborate effectively with colleagues across the organisation.Always Learning: Embrace continuous learning and development.Being Inclusive and Respectful: Foster a positive and inclusive work environment.Delivering Brilliantly: Strive for excellence in all that you do.What we offer in return:

Created: 2025-09-10