Human Resources Operations Manager

Oakley Recruitment is working in partnership with an expanding organisation based in Birmingham. This is an excellent opportunity to join the team as a HR Operations Manager on a full-time permanent basisCulture and EnvironmentOur client’s culture is vibrant and driven. Following a recent restructure, they are entering an exciting period of growth—making this a fantastic opportunity to join a dynamic and collaborative team on a shared journey of success.The work environment is hybrid, offering flexibility to balance office and home working. When in the office, you’ll be based in an iconic, professional, and inviting corporate space that reflects the company’s high standards and progressive outlook.PersonalityYou will be responsible for leading and managing the shared service teams in the provision of a professional HR administrative and advisory service to colleagues, in support of the people strategy. You will be creating a culture of operational service excellence whilst building operating capability to maximise contribution.If you have strong interpersonal and relationship building skills with the confidence to develop relationships with a variety of people across the business this could be the role for you!Reward28 days annual leave (plus 1 additional “culture day” & bank holidays) – increases to 30 days with 5 years’ serviceHybrid working – 1-2 days a week in the office once trained35 hours per week – Monday – Friday – 9.00am – 5.00pmFree secure underground Birmingham city centre parking (available on weekends for personal use)Annual bonus up to 10%Pension contributions matched (+ 2%) up to 10%Cashback and discounts on major brands in retail, leisure, health, and wellbeingEnhanced maternity & paternity pay2 volunteering days per yearCar Scheme available through salary sacrificeLife assurance 4 times salaryBuy up to 5 extra days annual leave per year and sell up to 3 days per yearJob Role:Managing, empowering and developing the capability of the team, through effective coaching and performance management to ensure the customer-focused delivery of core HR processes. Supporting the implementation of our HR Transformation through both the ongoing development of the HR service delivery operating model to drive efficiencies and capacity to enable increased value-add activity from the team.Acting as a champion for the new HR system, working with the team to maximise the value of the system to develop compliant, effective processes and support / encourage manager self-service.Developing and monitoring KPI’s & SLA’s that drive performance and service excellence, ensuring that they are reviewed regularly to ensure these meet the evolving needs of the business.Managing and providing support to Payroll Team Leader to ensure services and outputs of external payroll partner are managed effectively.Contributing to the annual strategy and planning cycle to enable effective prioritisation and resource management.Ensuring that the Risk Management framework is embedded within the team, and that risk, issues and incidents are identified and reported and managed in line with the business process.Managing the local budget for the team; be commercially aware and support and challenge ongoing cost control and savings across the business.Using HR analytics to effectively measure people KPI’s and develop plans to improve performance on areas including absence and turnover, to include provision of appropriate dashboards the teamTaking the lead and provide governance for HR services projects and completion of regulatory and governance submissions, working with the relevant team members.Promoting a culture of continuous improvement within the team through critically reviewing processes so that best practice is achieved, and efficiencies are made to include identifying opportunities for process automation.Supporting implementation of key HR annual processes to ensure effective delivery in the business, such as EOS, annual pay and bonus processes.Building internal/external relationships to keep ahead of emerging trends, ideas and industry/sector insights, and leverage opportunities to share and develop new insights.Managing the development of the HR system within the team, ensuring ongoing monitoring of performance and the contract, and timely escalation of system and data issues.Working closely with Procurement and other stakeholders to develop the HR Supplier Management Model, ensuring that we are leveraging continuous improvement opportunities through effective relationship management.Skills and experience:Experience of managing a range of operational HR issues, supporting business as usual requirements and projects, including researching problems and solutions and presenting back options/recommendationsProven ability to drive manage a high-volume service with a strong focus on the customer experienceA good knowledge of HR and payroll services, underpinned by a sound understanding of HR related technology, systems and processesExperience of managing and developing a team within a People Services environmentIdeally CIPD level 5 qualifiedKeen and interested in learning and their own personal development by being involved in a wide range of activities and experiencesUnderstanding of risk management in a regulated environmentAble to drive HR service delivery through monitoring and measuring performance using appropriate MI and KPI’sExcellent communication skills, both written and verbalCollaborative and happy to work in a matrix environment across the teamSound working knowledge of employment lawCurious and open to new ideas and ways of workingPlease Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Created: 2025-07-23