Service Lifecycle Manager

Service Lifecycle Manager Location: Birmingham | Onsite: 3 days per week | Type: Permanent | Salary: Competitive VIQU has partnered with a leading organisation to recruit an experienced IT Service Lifecycle Manager / Service Manager. This is a fantastic opportunity to take ownership of the full IT service lifecycle, drive continual improvements, and work closely with senior IT leadership. The Role In the role, you will: Oversee the full IT service lifecycle, from design through to retirement Lead Change Management, including running Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes Manage the service portfolio to ensure alignment with business strategy and value delivery Drive continual service improvement initiatives across systems and processes Coordinate release management, ensuring minimal disruption and effective communication Collaborate with stakeholders to gather requirements and design services that meet business needs Implement and optimise new systems or processes (e.g. ticketing platforms) to enhance service delivery and efficiency Requirements ITIL certified, with strong practical knowledge of the ITIL framework 7+ years proven experience in IT Service Management 3+ years in a leadership or managerial role overseeing ITIL processes Hands-on experience running or facilitating CAB meetings Experience implementing new systems or processes, including ticketing platforms Knowledge of governance, due diligence, and formal IT frameworks Excellent communication and stakeholder management skills Experience in legal, insurance, finance, or a related professional services sector (desirable) Advanced ITIL certifications (preferred Apply Now To apply in confidence, contact Phoebe Rees via the VIQU IT website. Know someone suitable? Refer them and earn up to 1,000 if successful (terms apply). Follow us on LinkedIn: @VIQU IT Recruitment for more opportunities. IT Service Lifecycle Manager Location: Birmingham | Onsite: 3 days per week | Type: Permanent | Salary: Competitive TPBN1_UKTJ

Created: 2025-12-03