Director of Specialist Housing

Job DescriptionMidland Heart is a housing association that delivers homes and services across the Midlands. They own and manage over 35,000 homes and are dedicated to providing high-quality, safe and affordable homes, combined with excellent services to over 70,000 tenants.This is a unique opportunity to join the organisation at a pivotal time, following their recent achievement of a C1 rating from the Regulator of Social Housing. The successful candidate will play a central role in shaping the future of specialist housing provision across the Midlands, helping tenants to live independently in high-quality homes which are tailored to their needs.As Director of Specialist Housing, you will be responsible for the strategic leadership and delivery of a broad range of housing services including leasehold and mutual housing management, specialist accommodation, and key partnerships with third-party managing agents.Reporting to the Executive Director of Tenancy Services and sitting as a key member of the Directors Group, you will drive forward transformation, performance improvement, and regulatory compliance across the service portfolio, always keeping tenant outcomes at the forefront.Key responsibilities include:Lead and shape core services including leasehold, mutuals, and third-party managed housing in alignment with Midland Hearts Corporate Plan.Modernise and continuously improve specialist housing functions, improving TSMs and delivering inclusive, tenant-centred services.Act as the strategic lead for stakeholder relationships, ensuring effective contract oversight and service accountability.Enhance performance across property compliance, lease enforcement, asset standards, and commercial premises.Provide values-led leadership to a multidisciplinary team, encouraging high performance, collaboration, and innovation.Manage service budgets and deliver services that offer value for money, sustainability, and measurable benefits for tenantsMidland Heart is looking to appoint a senior leader who has the following attributes:Extensive knowledge of social housing practice, landlord responsibilities, and regulatory requirements.Proven ability to deliver strategic outcomes within a complex, customer-driven housing environmentStrong commercial acumen, with experience overseeing performance, procurement, and contract management.A robust approach to risk and compliance, and the ability to drive forward continuous improvement.An unwavering focus on resident satisfaction, particularly for vulnerable and older adults.Strong stakeholder engagement skills across local authorities, third-party providers, and statutory bodies.Articulate, clear communicator able to translate complex issues into understandable forms for a range of audiences.For more information, please contact Tom Neely ([email protected]), or Eliot Jeffries ([email protected]).

Created: 2025-06-27