Branch Manager

Branch Manager Leading People, Inspiring Growth, Protecting Legacies Location: Birmingham | Salary: 35,000 - 42,000 Per Annum + Bonus About Us Redefining the Future of Legal Services At Right Legal Group, we are reshaping legal services to be clear, accessible, and truly client-focused. Traditional legal processes can feel overwhelming, but our mission is to simplify them, offering expert guidance with confidence and care. As specialists in estate planning and wills, we go beyond financial security helping people leave behind emotional legacies, ensuring that their values, stories, and wishes are carried forward for generations. At the heart of everything we do is a commitment to keeping families together, providing tailored legal solutions that offer peace of mind, protection, and continuity. Our team thrives on innovation, collaboration, and meaningful impact for the clients we serve and the professionals who make it happen. The Opportunity: Branch Manager The Branch Manager leads a team of administrative and advisory colleagues, fostering a high-performance culture through effective coaching, recruitment support, and performance management. With a strong focus on delivering exceptional client outcomes, the role ensures a consistent and enhanced client journey by gathering feedback and driving satisfaction. Operationally, the Branch Manager promotes a right first time mentality, driving efficiency and continuous improvement while ensuring service delivery meets agreed KPIs through effective use of the case management system. The role is also responsible for ensuring the branch operates in full compliance with regulatory standards and internal brand frameworks, working closely with legal services to uphold governance. Performance is maximised by identifying opportunities within the advisor community to drive sales conversion, revenue growth, and banking outcomes. As a visible figurehead in the local community, the Branch Manager supports brand recognition through educational engagement, participation in community events, and delivery of campaigns that promote local business growth. What Youll Do: Key Responsibilities People Leadership & Development Lead and motivate a team of Legal Advisors and Administrators to deliver high performance and exceptional client outcomes. Conduct regular 1:1s, performance reviews, and team meetings to support development, engagement, and accountability. Manage performance proactively by setting clear expectations, addressing underperformance, and recognising achievement. Support recruitment and onboarding processes to ensure alignment with the firms values and service standards. Foster a positive, inclusive, and high-performance culture that promotes collaboration and continuous learning. Work closely with HR and Training teams to support internal communications and employee engagement initiatives. Client Engagement Champion a client-first approach, ensuring consistent and high-quality service delivery across all touchpoints. Gather and respond to client feedback to enhance satisfaction and improve the client journey. Ensure the branch delivers a professional, welcoming, and brand-aligned environment that supports client confidence. Facilitate internal client surveys to capture CSAT scores and verbatim feedback for service improvement. Proactively manage client reviews on third-party platforms to protect and enhance the firms reputation. Operational Service Delivery Drive a right first time mentality across all operational processes to ensure accuracy and efficiency. Oversee the progression of legal documentation and client matters from inception to completion using the case management system. Ensure timely execution of tasks and service delivery within agreed KPIs and internal standards. Monitor and improve operational workflows, identifying opportunities for automation and standardisation. Collaborate with compliance and legal teams to align operational processes with regulatory obligations. Allocate resources effectively based on team capacity, capability, and client needs. Maintain up-to-date knowledge of systems and tools relevant to legal operations and service delivery. Manage day-to-day facilities ensuring professional, safe, and client-ready environments. Uphold health and safety protocols across the branch in line with legal requirements. Facilitate the on-site client journey through signage, accessibility, and comfort. Compliance & Governance Ensure the branch operates in full compliance with legal, regulatory, and brand requirements. Uphold health and safety protocols and ensure facilities support a safe and compliant working environment. Work closely with legal services to ensure all client activity meets regulatory requirements. Monitor and audit documentation workflows to manage risk and maintain compliance integrity. Performance & Commercial Impact Monitor and report on individual and team performance against KPIs, including client satisfaction, compliance, and conversion rates. Drive revenue growth through consistent delivery of the RightWill process and maximise sales conversion. Identify and maximise internal opportunities for cross-selling and client retention. Analyse performance data to identify trends, risks, and opportunities for improvement. Lead initiatives to boost productivity, turnaround times, and commercial outcomes. Collaborate with the Commercial Director to support branch-level initiatives and referral partner performance. Community Engagement Act as a visible ambassador for the branch within the local community, building relationships to support education and engagement. Support and participate in community events to raise brand awareness and deepen local connections. Deliver local campaigns and outreach initiatives that promote business growth and reinforce the firms mission. Collaborate with central marketing and business development teams to grow branch leads and community impact. Performance Monitor and report on individual and team performance against KPIs, including client satisfaction, compliance, and conversion rates. Analyse performance data to identify trends, risks, and opportunities for improvement. Implement strategies to improve service delivery, client engagement, and commercial outcomes. Collaborate with the Commercial Director to support branch-level initiatives and referral partner performance. Drive daily, monthly, and annual targets through effective planning and team motivation. Support local marketing campaigns by conducting meetings with community groups and organisations. Act as an ambassador for the branch, building relationships in the local area to drive referrals and raise brand awareness Wed Love to Hear from You If You have proven ability to lead and manage high-performing teams, including conducting performance reviews, coaching, and mentoring to drive engagement and accountability. You have demonstrated success in overseeing branch operations, facilities, and client-facing environments, ensuring compliance and brand alignment. You have strong commercial acumen with a track record of driving revenue growth, sales conversion, and product uptake. You have previous experience in generating new business and qualified leads through proactive local engagement, networking, and community presence. You have exceptional interpersonal and communication skills, fostering trust, collaboration, and confidence among clients and colleagues. You have high attention to detail in managing administrative accuracy, documentation workflows, and regulatory compliance. You have a strategic mindset with the ability to interpret performance data, identify trends, and implement improvement plans. You have a results-driven approach with high energy and commitment to achieving daily, monthly, and annual performance targets. You are comfortable working cross-functionally with HR, legal, compliance, and marketing teams to support operational and commercial goals. You have passion for community engagement and brand advocacy, with experience in delivering local campaigns and supporting outreach initiatives. Why Join Right Legal Group ? Empowering Culture with our workplace built on empowerment and ownership, where collaboration replaces hierarchy! Annual career planning support, giving employees the opportunity annually to submit a Personal Business Plan, where you can share your ambitions (professionally, financially and personally) with the directors, and we work with them to achieve those goals. Professional Development Qualification where our people have the opportunity annually to apply for a qualification to be funded by the business. Health Benefits through Westfield Health, we provide access to physical and mental health support, including 24/7 well-being resources and those healthy extras we all deserve! We offer 22 days holiday (plus bank holidays), Increasing to 25 days after 2 years continuous service with us Team Celebrations and Events, from fun socials to company get-togethers, theres always something happening at RLG to bring us together. Pension Contributions through our provider, NEST The Application Process Intro call with our recruitment team Teams call interview with our hiring manager Final stage face to face interview with our hiring in our Derby Head office TPBN1_UKTJ

Created: 2025-09-11