People Centre Senior Advisor - 12 Month Fixed Term Contract

Job DescriptionPeople Centre Senior AdvisorContract: 12 Month Fixed Term ContractLocation: Birmingham/Leeds (working from the office two days per week)The KPMG People Operations function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters. Within Central Services we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK. From HR and Learning, Finance, Procurement, Facilities and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise.KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.Why Join KPMG as a People Centre Senior Advisor?Working as part of the Finance and People Operations team, you will be responsible for delivering business-focussed and best practice HR support. Your role will include managing a variety of HR queries and being the first line of contact by phone and email. You will provide initial guidance, advice and support to the employees. Your proactive approach will support all activities in the Employee Lifecycle.You will work on building strong, trusted relationships with key stakeholders, particularly with internal teams such as Payroll, Talent, Immigration and Benefits.Whilst establishing yourself as a credible advisor, your ability to challenge and provide sound advice will be instrumental in fostering an essential collaborative environment. Your will work collaboratively across the business ensuring a seamless first-class HR service.Upholding the firms values, you will serve as a role model for your stakeholders and within the team.What will you be doing?Monitor, allocate and work tasks from the systems used (ServiceNow, SuccessFactors and Appian) ensuring urgent requests are reviewed, allocated and flagged to the appropriate area/team to be completed promptly & accuratelyAdhere to all Service Level Agreements for all agreed processes and highlight issues to the Team LeaderData entry based on business requirementsFirst point of contact for queries via phone and emailMaintain strong working relationships with relevant internal and external stakeholdersDeal with complex queries, advising on complex policy matters and escalated queriesManaging projects for internal teams such as Talent and BenefitsSupporting with sharing communications with the wider businessTake a proactive approach to educating and supporting the EXL team members with queriesDeputise for Team Leaders as required, keeping the Assistant Manager informed of any day-to-day issuesBe expected to take responsibility for ad-hoc project work and processes as and when required by the Management TeamContribute to department meetings and lead on specific sessions where relevantPromote continuous improvement within the business and internal teamsBe pro-active in working with both the Management team to improve operational efficiencyKeep up to date with KPMG policy changes and the wider firm agendaAssisting with reporting and MI when requiredSupport with SOP review and process maps as requiredWhat will you need to do it?An ability to build relationships and communicate with people at all levelsHigh levels of resilience, with experience of working in a highly pressurised customer centric environmentProactive and high energy individual with a positive approachThe ability to take a logical, systematic, coherent approach to issues. Thinking outside of the box and weighing up all options available to make an informed decisionExcellent communicator written and verbalThe ability to influence and confidently negotiate at all levelsStrong organisational, literacy and numeracy skillsGood IT office proficiency, including, Microsoft Excel, PowerPoint, Word etc. as well as SuccessFactors or equivalent HR systemOur Locations: We are open to talk to talent across the country but our core Central Service hubs for this role are: BirminghamLeedsWith 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team.Find out more:Within Central Services we have a range of divisions and specialisms. Click the links to find out more below:Central Services (KBS) at KPMG: www.kpmgcareers.co.uk/experienced-professional/kpmg-business-services/ Inclusivity and KPMG: www.kpmgcareers.co.uk/people-culture/being-inclusive/ KPMG Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/ For any additional support in applying, please click the links to find out more:Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/ Tips for interview: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/ KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/ KPMG Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/

Created: 2025-07-06