Dynamics 365 Administrator

Join to apply for theDynamics 365 Administratorrole atIntercity . Get AI-powered advice on this job and more exclusive features. About The RoleBecome Part of our Digital Transformation as a Dynamics 365 Administrator! Intercity Technology is seeking a highly experienced and technically proficientDynamics 365 Administratorto lead our digital transformation initiatives. This role requires a deep understanding of the Dynamics 365 CRM platform (Sales, Customer Service, Project Operations) to manage, configure, and maintain our system, ensuring it aligns with business needs and organizational goals. Key ResponsibilitiesManage the day-to-day administration of the Dynamics 365 environment, including user accounts, security roles, and permissions. Configure and customize Dynamics 365 to meet business needs, including creating and modifying entities, forms, workflows, and reports. Monitor system performance and troubleshoot issues to ensure optimal functionality and user experience. Oversee data integrity and quality within Dynamics 365, including data imports, exports, and regular audits. Provide support to end-users through troubleshooting, answering questions, and conducting training sessions. Manage and implement system updates and new releases with minimal disruption. Collaborate with IT and other departments to integrate Dynamics 365 with other systems. Create and maintain comprehensive documentation for configurations, processes, and procedures. Ensure compliance with organizational policies and industry standards, including data privacy and security regulations. Stay updated with the latest Dynamics 365 features and best practices to enhance system functionality and user experience. Essential Skills and Experience3+ years of experience in administration and development within Dynamics 365 CRM modules such as Sales, Customer Service, and Project Operations. Proficiency in Dynamics 365 administration, including user management, security roles, and system configuration. Knowledge of Power Platform tools (Power Apps, Power Automate, Power BI). Significant experience in data management, including imports, exports, and audits. Knowledge of data management practices and database administration. Desired QualificationsBachelor’s or master’s degree in Information Systems, IT, Computer Science, Engineering, or related fields. Microsoft Certifications such as MB-230, MB-280, MB-910. Experience with Sales and Services Co-Pilot. Competencies and SkillsStrong business acumen with a technical background. Excellent communication skills and customer focus. Motivated for learning and self-improvement. Strong interpersonal skills for engaging with stakeholders. Adaptability to changing environments and multi-tasking abilities. Analytical and problem-solving skills. Experience in Agile project management. What We Offer33 days holiday (including bank holidays), increasing with tenure. Annual pay reviews, holiday buy scheme, bonus scheme, and other benefits. About Intercity TechnologyIntercity provides reliable, secure communication, cloud, and managed services. We are committed to a diverse and inclusive workplace, with a focus on equal opportunities and rigorous pre-employment checks to ensure security compliance. Additional InformationSeniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and Consulting#J-18808-Ljbffr

Created: 2025-07-13