Bookings and Reception Team Leader

Job DescriptionBookings and Reception Team LeaderLocation: Yorkshire Clinic, BingleyHours: 37.5 hours per week, Full-time, 08:00-16:00/ 09:00-17:00 5 days a week but need to be flexible to cover shifts when needed on main reception (hours are 06:30-20:00)Salary: Dependent on experience + Benefits Summary:The Yorkshire Clinic is one of West Yorkshire's leading private hospitals set in three acres of woodland in the grounds of Cottingley Hall near Bingley. The hospital opened in 1982 and currently has 57 bedrooms including one twin-bedded room all with en-suite facilities.By investing in advanced medical technology, the hospital offers a wide range of treatments and services. The four fully equipped theatres, all with ultra clean air technology, are particularly suitable for orthopaedic procedures, such as arthroscopy, hip and knee replacement.Treatments at the clinic include knee cartilage surgery, knee arthroscopy, knee ligament surgery, cataract surgery and shoulder muscle repair. There is also one theatre especially suitable for minor local anaesthetic procedures.The role:An exciting opportunity has arisen for an enthusiastic and experienced Team Leader to manage and develop our Bookings and Reception Teams and processes at The Yorkshire Clinic, based in Bingley. The Bookings and Reception Teams are an integral part of the hospital function with strong linkage to both internal and external customers.This position requires an individual who consistently exhibits a positive attitude and has proven experience of managing successful teams whilst developing processes and reporting systems pivotal to driving and managing our current business. You will have proven experience of delivering results within a pressured environment. You will be an excellent communicator, with the ability to challenge behaviours whilst making significant change at pace. With demonstrated computer proficiency (MS Office, Excel packages) your attention to detail and accuracy is essential as is the ability to effectively time manage a busy team workload.Core hours 08:00-16:00/ 09:00-17:00 5 days a week but need to be flexible to cover shifts when needed on main reception (hours are 06:30-20:00)Essential:Previous Team Leader experienceHealthcare administration experience Private Sector or NHSAbility to interrogate data, formulating reports which will influence referral managementProven ability to work to deadlinesAbility to manage team resource and within budgetExcellent written and verbal communication skillsProven ability to work effectively independently and within a broader team environment as requiredFlexibility and adaptability to meet the changing needs of the businessDemonstrated Customer Service skillsBenefits: 25 Days Leave + Bank HolidaysPrivate Pension where Ramsay will match up to 5% after a qualifying periodFlexible shift patterns available where possibleEnhanced Competitive Parental Leave PoliciesPrivate Medical Cover with option to add partner & dependantsLife Assurance (Death in Service) x3 base salaryFree Training and Development via the Ramsay AcademyFree Parking on site (where possible)Subsidised staff restaurant (where possible)Concerts for CarersEmployee Assistance ProgrammeCycle2Work scheme available, in partnership with HalfordsThe Blue Light Card SchemeAbout Us:Ramsay Health Care UK is a well-established global hospital group with over 60 years experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.We love people with a positive, can do attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.We know our people are our greatest asset, our business is growing and we would like you to join us. The Ramsay Way culture recognises that people staff and doctors are Ramsay Health Cares most important asset and this has been key to our ongoing success.We are proud of our Speak Up for Safety programme and ensure that the patient is at the heart of everything we do. Join us and have more Time to Care.We are committed to equality of opportunity for all.We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.#LI-KH1We care.Its more than what we do, its who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.The Ramsay Way culture recognises that our people are our most important asset and this has been key to our ongoing success.We are proud to support the UKs Armed Forces and Reservists and have already achieved the Silver Award as part of the MODs Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Created: 2025-07-17