Business Systems Support

Job DescriptionBusiness Application Support Billericay (Essex) - HybridFull-Time, PermanentBe part of something exceptional at Hallmark Luxury Care Homes.Were proud to be recognised as a leading provider of high-quality, relationship-centred care across England and Wales. As a family-run organisation, our valuesbig-hearted, inclusive, and committed to helping our teams thriveguide everything we do.What You'll Be Doing:Standardise processes for each of the Care home and Central Support Business applications / Business systems to ensure clear guidelines are in place to assist users and have one way of workingApplication support (incident triage, analysis, resolution and closure) and business support systems ands applications.This role will NOT be supporting the IT systems (Desktop/Laptop/Servers etc) - as that function is outsourced to a 3rd party vendor. Visiting and working with home teams members to ensure correct use of application / systems. (Support training of users across the business)Vendor management for 3rd party applications, which includes organising & participating in monthly service review meetings including agenda, minutes & tracking of action itemsIncident analysis and resolution which will require working with MSP and third-party vendorsManage user training for new inductions into Hallmark Luxury Care Homes and roll out of changes within current platformsProactively liaising and communicating to all stakeholders about notified changes and the impactWorking with Stakeholders on the implementation of new initiatives and projectsWork with Stakeholder on CAB (Change Authority Board) for changes to systems and the impact / risk changes may haveAssist Management in setting budgetsSupport IT Manager with BAU activitiesWhat we are looking for in you! Experience in an Business Systems Administrator/support function roleTraining of users on a number of business systems / applications (Face to Face and virtually) Self-starter who is detailed oriented, highly organised with strong problem solving, business analysis, communication and presentation skillsStrong SharePoint skills would be an assetWorked closely with Senior IT and wider business stakeholdersReview and analysis of business casesChampion new projects and gather business requirementsWhy Join Hallmark?We believe in putting our people first. Youll be joining a team that is passionate, professional and proud of what they do. We are committed to supporting you in your personal and professional development.Benefits & Perks Include:Competitive salaryHallmark Rewards access to discounts, cashback and wellbeing resourcesLife AssurancePension SchemeOptional Health Cash Plan25 days annual leave + bank holidaysBuy and Sell annual leave options ( up to 5 days)Industry-leading training and development opportunitiesSupportive team environment with a values-led cultureA workplace that truly cares and champions your growthEqual Opportunities Statement:Hallmark Care Homes is proud to be an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marital or civil status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are also happy to discuss reasonable adjustments that may support you throughout the recruitment process.Interested?Please send your CV and a short cover note to [email protected] shape the future of care together.

Created: 2025-11-05