Customer Service Representative

Job Description About usSelect Offshore is an industry leader in Renewables, Offshore and Marine recruitment, and the winners of Agency of the Year 2024, and Best Places to Work 2024. Our growth trajectory has been extraordinary over the past few years, and were excited to keep adding to our teams in 2026.We are looking for a proactive and people-focused Contractor Care Coordinator to support and manage the ongoing experience of our offshore workforce. This role is essential in ensuring our contractors feel supported, informed, and engaged throughout their assignments.You will act as the key point of contact for contractors once placed, working closely with recruiters to maintain strong relationships, resolve queries, and maximise redeployment and referrals.What will you do?Conduct onboarding calls with all new contractors to ensure a smooth start offshoreAct as the primary contact for contractor queries, including pay, logistics, and general supportMaintain regular communication with contractors to ensure engagement and satisfactionManaging high volumes of contractor queries efficiently while maintaining a high level of servicePreventing loss of referrals and redeployment opportunities due to lack of communicationWork closely with recruiters to ensure contractors are not overlooked during busy periodsMonitor contractor wellbeing and escalate any issues where necessaryMaintain accurate records of contractor interactions and updatesWhat are we looking for?Background in customer service, retail, or similar client-facing rolesStrong communication and relationship-building skillsHighly organised with the ability to manage multiple prioritiesConfident handling queries around pay and onboarding processesProactive, empathetic, and solutions-focusedFlexibility required, including weekend work Why consider Select?Recent reward trips for high performers have included Mykonos, Cannes, and a private jet to Monaco!A brand new office space in Billericay, which you can check out here!London Lunch and Breakfast Club incentivesExtended lunch hours to go to the gymMonthly team-building activities and socialsEarly finish on pay day FridaysAnd many more...

Created: 2026-04-29