Retail Supervisor - Bicester Village

Job DescriptionRetail Supervisor - Bicester Village Lead with Legacy. Inspire with Joy Giving Things.At Fortnum & Mason, weve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.We are now seeking a Retail Supervisor (40 hours) to join our brand-new Bicester Village retail teamsomeone who shares our passion for excellence, food and is committed to delivering a truly memorable experience to every customer who walks through our doors.Why Work For Us:Competitive hourly rate + paid overtimeDiscretionary annual bonus (up to 5% of salary)Up to 40% store and restaurant discounts28 days holiday + a day off for your birthday and 5 extra wellbeing days offMatched pension scheme and career development opportunitiesGreat pathways for career development and progression, with opportunities to grow within Fortnum & Masons diverse and dynamic business.And because we value your service with us, we give you additional annual leave and incredible gifts once youve been with us for 5 years What You'll Do:Offer guidance, motivation and share responsibility for the floors day-to-day operations. Attend to customer enquiries, appointments and feedbackRelay KPIs with the team and ensure this is driven through salesHelp on the shop floor where neededCreate long last memories with customers through story telling and product knowledgeWhat We're Looking For: Similar experience in a previous roleStrong relationship building with management, clientele and third party individuals Strong communication skills Ability to multitask, prioritise and manage time effectivelyA friendly warm approach with great people skillsFlexibility to work various shifts, including weekendsOutstanding organisational skills.Join us in bringing joy to every customer, every day.Apply now and be part of a legacy that continues to inspire.We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each others differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

Created: 2025-07-06