Income Assistant - Part time 6 month FTC

Income Assistant Chelmsford 17,226Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Part Time (21.8 hours)and 6 month FTC We are looking for a part time Income Assistant on a 6 month FTC to manage the direct debit (DD) process and rent verifications via the Universal Credit (UC) portal with the aim of supporting customers to sustain their tenancies. What you'll be doing Daily management of the DD process including setting up new DDs, amending DDs due to requests from customers and changes to benefit awards, cancelling DDs. Creating and sending DD files for collection to BACS after authorisation. Management of DD returns including processing to customer accounts and contacting customers to request payment.Promote a rent on time culture, which means we expect rent to be paid when due with customers never being in arrears.Make affordable sustainable arrangements with customers based on their ability to pay and monitor these to ensure they are adhered to.Prepare rent refund, purchase orders and write off requests in line with procedures.Update and keep detailed computer records of all correspondence, actions taken and communication with customers.What we are looking for Experience in database management/record systems and developing knowledge of further applications.Experience of working within a customer facing role with proven ability to deal with customers.Excellent organisational skills with the ability to take a flexible approach in managing conflicting priorities under pressure.Strong IT skills and experience of using a range of ICT systems to a high degree of accuracy.Demonstrate the ability to meet deadlines.Please note the hours for this role are 21.8 hours per week to be spread across Tuesdays, Wednesdays and Thursdays.Benefits The salary for this post will be 17,226.86 Per Annum.Learning and development opportunitiesHealthcare cash planRobust employee reward and recognition programmeFree and confidential Employee Assistance ProgrammeCHParticipate volunteering programmeCompetitive pension scheme25 days annual leave pro rata per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.21.8 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.TPBN1_UKTJ

Created: 2025-07-18