Head of Customer Success (Belfast, NI)

Job DescriptionExciting new opportunity for a strategic and hands-on Head of Customer Success to lead a dynamic team of 6-8 Customer Success Leads at a fast-growing consultancy headquartered in Belfast. This role is pivotal in expanding key customer accounts, cultivating long-term relationships, and driving high-value service delivery across their Tier 1 global client base.What You'll Do:Lead and develop a high-performing Customer Success team, fostering collaboration and accountabilityOwn and grow long-standing enterprise and global client relationships, ensuring consistent value delivery and renewal successAct as a trusted advisor to clients - identifying needs, navigating complex organisations, and guiding them through long consultative sales cyclesPartner with senior leadership to shape account strategy, uncover budget opportunities, and position new servicesEmbed best practices in account farming, client delivery, and stakeholder managementRepresent Customer Success at the leadership level and contribute to cross-functional growth initiativesWork closely with Sales, Product, and Delivery teams to ensure alignment across the customer journeyRole Requirements (Required):A proven Customer Success leader with 810 years experience in account management, consulting, or service deliveryExperienced in managing Tier 1 accounts and building out strategic growth roadmapsAdept at selling services, not products, and skilled at teasing out client needs and cultivating opportunitiesA natural leader with a track record of building and mentoring multi-capability teamsExcellent communicator with strong commercial acumen and stakeholder management skillsBased in Northern Ireland, with the ability to be in the office 4 days a week(Desirable):Background in consulting, enterprise training, or technology servicesExperience working with global clients and complex stakeholder ecosystemsInterested? Reach out today to Aoife Quinn at [email protected] for more information.

Created: 2025-07-04