Operations Coordinator

Job DescriptionABOUT THE ROLEWe are now looking for a highly organised, detail-oriented Operation Co-ordinator to join our team. This role is for 12 months whilst the Operations Manager is on maternity leave. This is a great opportunity for a motivated individual who wants to play a key role in a busy and growing company.The right person will deliver excellent operations across the business, supporting the Directors and seeking ways to both improve processes, procedures and optimise resources, as well as opportunities and initiatives to improve sales performance online and offline.Ensuring that ultimately the Maven customer has a positive experience and that the highest standards are maintained whilst maintaining a sales focus.Benefits include: Staff discount, company health insurance plan, company pension and learning & development opportunities.Normal working hours will be Monday to Thursday 0830 1700 and Friday 0830 1500. 40 hours per week excluding breaks.Salary Range 27,000 - 30,000.JOB RESPONSIBILITIESLogisticsIn conjunction with Store Manager, manage customer orders to include; placing orders with suppliers, advising lead times / delays and smooth deliveryCheck open orders weekly to make sure supplier delivery dates are still on target and update fulfilment statusMonitor stock levels online and offlineLiaise with suppliers/transport companies and Mavens warehouse to ensure smooth and timely delivery of incoming orders and onward deliveryEcommerceAssume ownership of online Maven journey, including looking after customer queries and resolving any issues that may ariseOversee order fulfilment, after-sales care and claimsEnsure products prices/ stock levels and lead times are up to dateEnsure new products are added as they are launched by our suppliersConduct regular reviews of website and consider and suggest ways to refresh and improveReportingCreate reports as and when requiredWeekly team meetingsDaily updates on Teamwork ChatGeneralGeneral office support as requiredPERSON SPECIFICATION5 GCSEs (Grade C or above) including Maths and English (or equivalent).Two years experience in a similar environmentExperience with shopify or similar ecomm platform in a commercial capacityStrong organisational and administrative skillsExcellent attention to detail and accuracyExcellent communication skills, both written and verbalAbility to work independently and as part of a teamAbility to work in a fast paced environmentTO APPLYPlease forward a CV, together with a covering letter explaining how you feel you fit the role to [email protected] date Monday 27th October, 5pmEQUAL OPPORTUNITIES STATEMENTWe are an Equal Opportunities Employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Selection for appointment will be made on the basis of merit. We particularly welcome applications from members of groups currently underrepresented in our workforce.

Created: 2025-10-18