Branch Assistant

Job Description Position: Branch Assistant Department: BranchReports to: Branch Director Contract Type: PermanentSalary: Depending on experienceLocation: BelfastOverviewWe are looking for a Branch Assistant on a permanent, full-time basis to join our friendly team in the Belfast Branch.This is a key role as your focus will be supporting the Branch Directors in all aspects of sales and administration support. You will also be dealing with customers and suppliers either face to face on the Trade Counter or on the phone and managing their enquires.If you take pride in a job well done and enjoy working within a fast-paced environment whilst delivering great customer service, then this could be the career move for you.Key ResponsibilitiesAdministration: Administration of customer orders, records & invoicing. Providing a service of excellence to all customers and work colleagues. Customer support: Act as first point of contact for our customers and deal appropriately with incoming sales or enquires. Processing Orders & Quotations: you will listen to customer requirements, taking orders over the phone or in person. Product Returns:when products are returned your attention to detail will ensure our processes are completed and all administration is up to date. Trade Counter support: you will ensure all customers receive an excellent, professional service when they visit us at the trade counter or when you speak to them on the phone.All customer queries will be dealt with efficiently and professionally.You may be required to undertake other duties within the branch, in line with the needs of the business.Skills, Knowledge, and QualificationsExperience working in a multi branch trade counter business, ideally with an Electrical Wholesaler or Security Distributor.Basic understanding of sales principles and customer service practices.A confident communicator.Ability to work effectively as part of a team and willing to undertake other duties in line with the needs of the business. Basic data entry and computer skills.Must hold a full UK driving licence for delivery cover as and when required. What we can offer you:This is a full-time, permanent role. Your working hours will be Monday to Friday 08:30am 5:00pm, 40 hours per week.Competitive salary20 days annual leave plus bank holidaysAuto enrolment Pension SchemeFull trainingAbout FortusWe are Fortus.Were incredibly proud to be Europes fastest-growing security distributor, and were just getting started! Our branch network now stretches across the UK, Ireland, and the Netherlands.We provide high value add solutions to our installation partners across our CCTV, Fire, Access, Intruder, Gate Automation and Monitoring divisions.We work as a valued partner with some of the worlds most innovative brands and solution providers including Hikvision, Paxton, Pyronix, and Apollo. Were proud to supply their products, all backed up with a combination of our teams vast real-life experience with unsurpassed product and technical knowledge.We are Fortus. Were here to change the game.Future. Secure.

Created: 2026-03-20