Customer Service Representative

Job Description CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION Reports to: Business Support ManagerCompany: Brennan & Co NILocation: Unit 6 & 7, Carrowreagh Business Park, Dundonald, Belfast, Northern Ireland BT16 1QQThe Brennan & Co Group, founded in Dublin in 1967, incorporates four companies Brennan & Co, Brennan & Co NI, Brennan & Co SVS and Irish Power and Process Ltd. The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.The Customer Service Representative role is key to the operations of the business. It has a specific focus on our surgical portfolio and will be responsible for building and maintaining relationships with new and existing clients, including public and private hospitals. They will require a high level of attention to detail, customer focus, and an ability to multi-task.This role would be ideal for a strong sales administrator with a background or interest in the medical field with a specific focus on surgical products. This role is based on-site in our Dundonald Office, 5 days a week, 9am-5pm.What you will be doing day to dayResponsible for processing large volumes of sales orders, ensuring they are tracked through to delivery, delivered on schedule and that product specialists/customers where appropriate are kept informed throughout the processMaintain a close working relationship with all key parties including customers, suppliers and other departmentsAdhere and contribute to the development and maintenance of the Standard Operating Procedures for the CSR team and regularly conduct reviews in line with continuous improvement initiatives or business changesDeveloping product knowledge and showing a keen interest in the surgical portfolio of products.Become a subject matter expert in salesforce CRMSupport product specialists with creating opportunities and quotes in the CRM.Responsibility for pre- and post-sales support for clients.Assist product specialist in maintaining accurate opportunity and quote reportingComply with all internal and external regulatory, legal requirements and processesManage sales back-order report so that reporting is correct and up to dateWhen buying stock ensure it is within either the set minimum qtys or for a validated new sales orderDeal with incoming sales and service enquiries and day to day customer and supplier calls/emails and work with team to provide consistent phone support and coverProvide CRM/ERP data cleansing supportAnswering all phone calls and directing all queriesSupporting the Warehouse role always ensuring stock accuracyWarehouse cover when required during busy periods and holiday periods including preparing outgoing ordersAbout youGreat communication skills, a team player and an enthusiastic approachA strong interest in customer service and order processingStrong IT skills across the MS Office suiteTechnically minded with a desire to understand customer needs in relation to productsExcellent numeric and data entry skills with attention to detail and accuracy2-3 years' experience in a customer service role with process ordering experience essentialIf you have used Salesforce before thats great, but if not, we will provide full trainingIdeally you will have some experience in medical devices or with a company that has a large product portfolio, but we are open to hearing from anyone who feels they might be a good fit, regardless of background.What we can offer you Up to 10% bonus, paid annually.Pension ContributionsIncome ProtectionDeath in Service BenefitSports and Social ClubInvestment in your professional and personal growth.

Created: 2026-04-29