Aftersales Manager

Aftersales ManagerLocation: ErdingtonSalary: Very Competitive + Exceptional Benefits PackageCompany Car IncludedWe are proud to be recruiting on behalf of a highly respected, national automotive group with over 3,000 employees across the UK. They are now seeking an experienced Aftersales Manager to lead the Service Department within one of their key dealerships. This is an outstanding opportunity for a driven, energetic leader who thrives in a fast‑paced environment and is passionate about delivering excellence.The RoleAs Aftersales Manager, you will take full responsibility for the performance of the Service Department, ensuring volume and profit targets are consistently achieved. You will proactively seek ways to innovate, enhance productivity, and improve customer and employee experience.Working closely with your team, you will review performance regularly, identify development opportunities, and implement strategies to drive results. This role requires a strong leader who can motivate, inspire, and support others.Key ResponsibilitiesLead, manage, and develop the Service DepartmentDrive performance to achieve both volume and profit targetsIdentify opportunities for continuous improvementReview team performance and implement action plansMotivate and support staff in a busy, customer‑focused environmentEnsure exceptional levels of customer satisfactionAbout YouWe’re looking for someone with:A minimum of 2 years’ experience as an Aftersales ManagerA proven track record in team leadershipStrong communication and motivational skillsA positive, enthusiastic approach with genuine self‑motivationThe ability to thrive in a fast‑moving automotive environmentIf you consider yourself dedicated, proactive, and capable of inspiring others, this could be the perfect next step in your career.This is a business that offers genuine career progression, long‑term security, and a supportive culture deeply invested in employee development.Requirements• Management of a dealership Aftersales team, with responsibility for meeting all internal and external measures.• Deliver exceptional customer service to a wide range of customers, by identifying, meeting and exceeding their expectations.• Manage the performance of a team of Service Advisers to deliver profitable, customer-focused service.• Manage all opportunities to deliver value-added sales. • Work with internal and external stakeholders to meet all customer service indices• Maximise productivity and meet income targets.• Identify new opportunities to innovate and improve all aspects of the business.• Balance the complexities of resource allocation, including parts and labour.• To work effectively with a diverse workforce with evidence of managing in a pressured and complex environment.• Closely monitor and control sales activity by reviewing performance with individuals to agree actions/timelineBenefitsWhat’s on OfferThis employer offers an industry‑leading package, including:33 days annual leave (inc. bank holidays) + holiday buy/sell optionsCompany carPension scheme & life assuranceFord Privilege vehicle purchase schemeDiscounts on Service, Bodyshop & Parts1 paid volunteering day per yearCycle‑to‑work schemeAccess to 'Perks at Work' discount platformExtensive training and development programme5‑day residential induction academy at a luxury Northamptonshire hotel

Created: 2026-04-30