Incident Manager

This role involves developing connections with technical and business experts around the world and interacting with a variety of technologies and applications. The role will also include participation in project work which strives to further improve the stability, performance, and resilience of the platform.Key ResponsibilitiesCoordinate resolution and restore normal service operation during technology Incidents and Major Incidents.Manage the communication with senior leadership in the event of a Major IncidentsProvide leadership and expertise to assist with the determination of root cause and solution of incidents.2-4 years of experience with ServiceNOWIdentify, investigate and prioritize potential issues across Aladdin software and infrastructure.Build and publish reports using Power BIDrive process and tooling change across the organization to support regulatory change – eg DORA (Digital Operational Resilience Act)Advantages / Nice to havesExperience working in the Technology or Financial services industries.Knowledge of cloud computing platforms like Azure, AWS, etc. and understanding of different service models (IaaS, PaaS, SaaS)Knowledge in programming languages such as Python to automate common tasks and a basic knowledge of IT Configuration Management, Deployment & Orchestration tools like AnsibleData analysis skills e.g., Splunk, Grafana, Tableau, MS Excel, Power BI

Created: 2025-09-10