Subsidence Claims Handler

Job Title: Experience Subsidence Claims HandlerLocation: Remote with occasional in-office meetingsSalary: Up to £28kThe Opportunity:An exciting opportunity is available to join an award-winning Subsidence Services Division as a Subsidence Adjusting Executive. Manage domestic and commercial claims from start to finish with full autonomy, supported by a collaborative team and advanced tools.Your Responsibilities Will Include:Managing a portfolio of subsidence claims up to an agreed valueActing as the primary point of contact for both customers and clientsMaking technical decisions on your cases once training and licensing are completeProducing tailored reports and maintaining accurate action plans for each claimEnsuring reserve accuracy and driving claims to a timely resolutionLiaising with suppliers to monitor progress and service qualityCommunicating updates with all stakeholders throughout the claims processAbout You – Knowledge and Experience:Subsidence Claims Experience: Previous experience managing subsidence-related insurance claims is essentialStrong Communication Skills: Confident communicator and negotiator, able to explain complex matters clearly and with empathyHighly Organised: Capable of prioritising and managing a busy caseload efficientlyAdaptable: Comfortable working in a fast-paced environment and responding to changeCustomer-Oriented: Proactive, empathetic, and focused on delivering a positive customer journeyProfessional Mindset: Positive, resilient, and open to new technology and process improvementSkills That Will Be Developed in the Role:Comprehensive role-specific training tailored to best practices and system useSupport towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualificationOngoing professional development through access to leading industry resourcesWhat You’ll Get:Qualification SupportPension SchemeLife AssurancePartner Life AssurancePrivate Medical InsuranceHealth Cash PlanDental InsuranceEmployee Assistance ProgrammeBike to Work SchemeEye Test VouchersIncome ProtectionGym DiscountsTravel InsuranceCritical Illness InsuranceAdditional Leave PurchaseElectric Car Lease

Created: 2025-07-23