Customer Support Co-ordinator

Job role: Customer Support Co-ordinatorSalary: £28,000 + 6% performance bonusWorking location: Belfast OfficeEmployment type: Full time, PermanentAdditional information: Interviews are likely to take place during the week commencing 8th December.Job SummaryWe’re looking for a Customer Support Co-ordinator to join our Belfast team, providing first-class service to builders, developers, and inspection teams across Northern Ireland. This role is all about problem-solving, guiding customers through processes, and ensuring everything runs smoothly behind the scenes. You’ll play a key part in supporting our stakeholders, managing important site documentation, and helping us deliver on our promise of excellent customer service.What You’ll Be DoingHandling calls, emails, and online requests, making sure everything is dealt with quickly and accuratelySupporting builders and developers through registration and site processes, ensuring all details are correctActing as the go-to admin point for site and plot management documentationAssisting with financial processes such as invoices, credits, and pricing approvalsTaking ownership of queries, escalating when needed, and ensuring a timely resolutionProviding flexible support across the wider Customer Services team during busy periodsSupporting and working closely with the Northern Ireland Regional Director’s PAWhat We’re Looking ForStrong administration skills with experience in a busy customer support environmentConfident communication skills – written, verbal, and over the phoneIT skills (Word, Excel, Outlook) and comfortable with online systemsA proactive, organised, and detail-focused approachAbility to manage your own workload, prioritise effectively, and solve problemsGreat rapport-building skills and the ability to stay calm with unhappy customersGCSE grade C or above in English and MathsWhat We OfferOur benefits package includes:27 days annual leave + bank holidaysholiday purchase schemeenhanced pension scheme (up to 10.5%)life assurancesubsidised private medical insuranceemployee discounts platformtwo days volunteer leaveenhanced maternity, paternity, adoption leave and pay for all new parentsmany more!Who We AreAt NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.Why you should join usAs a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.Our inclusive cultureWe are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

Created: 2025-12-13