Business Architect

Business Architect – Job DescriptionFull Time Remote£95,000Overview:We are looking for a Business Architect to lead the development of end-to-end service design for a transformative programme with a key strategic client. This is a unique opportunity to shape high-quality service outputs and deliver exceptional user experiences across HR, Finance, and Payroll functions.Key Responsibilities:Develop and own the Service Blueprint and High-Level Operating Model.Lead integration of detailed service designs across HR, Finance, and Payroll.Manage a team of UX design practitioners to deliver seamless user experiences.Facilitate end-user forums and iterate service designs based on feedback.Ensure alignment with solution capabilities and minimise bespoke development.Oversee quality assurance and creation of Standard Operating Procedures (SOPs).Support resolution of service design issues and live service-related queries.Manage and mentor two Junior Service Architects.Essential Skills & Experience:Proven leadership in service design within large-scale, multi-party programmes.Strong understanding of user-centric service design and operational excellence.Experience with leading practice templates and UX tooling.Skilled in creating SOPs and supporting service testing and training.Desirable Skills & Experience:Experience with Oracle Fusion ERP implementations.Background in phased service transfers and interim service states.Awareness of digital accessibility, inclusion, and ethics in public services.

Created: 2025-11-01