Collections Analytics Lead

COLLECTIONS ANALYTICS LEAD£100,000 + PENSION + BONUSREMOTEA growing unsecured consumer lender has a new growth role in the collections department that will hopefully be leading to progressing to a head of role for the successful candidate.THE COMPANYThis unsecured personal lender who operate through aggregator sites need a collections lead to drive strategy forward on the collections operations and risk strategy front. They provide flexible remote working arrangements, a car allowance and strong bonus & pension.THE ROLEYou can expect to be involved in the following day to day:Champion customer outcomes by evolving approach to vulnerable customers and forbearanceLead and inspire both internal teams and external partners, holding accountability for productivity, quality, service delivery, and cost efficiencyDesign and execute a forward-thinking strategy for collections and recoveries that aligns with broader business goals and supports scalable growthCollaborate cross-functionally with Product, Customer Service, and Finance to ensure a cohesive and integrated collections approachDrive data-led initiatives to enhance performance across the collections and recoveries lifecycleHarness technology and innovation to improve customer experience, accessibility, and financial inclusionEnsure regulatory compliance across all collections activities, proactively managing risk and resolving any compliance concernsStreamline operations by optimising workflows and leveraging automation to reduce manual processes and boost efficiencyDeliver clear, actionable reporting on key metrics, identifying trends and implementing targeted improvementsSet and monitor strategic goals in partnership with senior leadership to reduce delinquency, minimise losses, and maximise recovery ratesSKILLS AND EXPERIENCE10+ years of collections experience within consumer lendingExperience with SQLGood communication skillsStrong stakeholder abilitiesSALARY AND BENEFITSCar allowanceDiscretionary BonusHigh pension contributionPrivate MedicalHOW TO APPLYPlease register your interest by sending your CV to Shane McWilliams via the Apply link on this page.

Created: 2025-10-16