Accommodation Manager

Every room has to be perfect. We're searching for a Accommodation Manager to make sure our standards never slip managing all aspects of our accommodation and laundry operations to deliver memorable and unique guest experiences at voco Belfast.We are uniquely positioned as the first voco on the Island of Ireland a luxury brand within IHG Hotels & Resorts- one of the world leading hotel companies providing True Hospitality for good. We are committed to offering a fantastic guest experience by leading to team to create memorable guest experiences.A little taste of your day-to-dayEvery day is different, but you'll mostly be:Managing, coaching, and developing a team dedicated to delivering exceptional housekeeping and laundry standardsResponsible for the people function within Accommodation- managing and supporting the employee lifecycle from induction to talent planning and successionEnsuring all administrative duties are complete behind the scenes- from payroll, rota management to training complianceMaintaining and ordering supplies and equipment while minimising waste in support of our green initiativesHelping to refine and prepare budgets that help us maximise profitabilityAddressing special requests for guests, VIPs, repeat visitors and VIP Club membersAssisting with deep cleaning projects and occasionally assisting your team during busy periods, leading by example and collaborating with other departments.Educating all team members on the importance of remaining compliant with local laws and safety standardsServe as a duty manager on duty when requiredWhat we need from youMinimum of 2-3 years of experience in a managerial role within accommodation. Working within a branded environment is advantageous.Proven track record of exceeding guest expectations and achieving high levels of guest satisfaction.Excellent communication, interpersonal, and organisational skills.Strong leadership abilities with a focus on coaching and development.Proficient in hospitality industry software and technology.A keen eye for detail and a commitment to maintaining high standards.Ability to work effectively with your team and prioritise tasks in a fast-paced environment.What you can expect from usWe give our people everything they need to succeed and are proud to offer industry leading benefits within Belfast that rewards all your hard work designed to help you live your best work life.Joining The iNUA Collection & IHG Hotels & Resorts means becoming a part of a dynamic team dedicated to excellence in hospitality. We offer competitive compensation and benefits, as well as opportunities for career growth and development within our renowned collection of hotels.We offer industry leading benefits for your commitment to us such as:Life AssuranceEnhanced family friendly benefits across Maternity, Paternity & AdoptionEnhanced Pension Contributions- we match up to 5% of your contributionDiscounted accommodation across IHG Hotels 6000 Hotels Globally50% of Food & Beverage when staying on an employee rate at an IHG HotelDiscounted Accommodation & Friends & Family rates across the iNUA Hotel CollectionAccess to our Employee Assistance programme & access to an App and suite of health optionsOpportunities to upskill and develop with Inspiro our apprentice partnerRegular management training and development opportunitiesEmployee of the Month with annual value awardsMonthly Thank You recognition events

Created: 2025-09-18