Information Technology Support Analyst

Job Description IT 3rd Line Support Engineer Up to 550pd (Inside IR35) 12 Months BedfordOverviewThis is not a typical 3rd Line role. Our Defence client has a highly complex mix of IT and OT systems with decades of underinvestment, technical debt and unique operational technology. They need a hands-on engineer who thrives on deep troubleshooting, improving systems, and acting as a technical role model.The RoleYoull work across a wide range of technologies, stabilising systems, driving improvements and providing senior-level guidance on what good looks like. Expect complex integrations, unusual devices, and a chance to genuinely shape the IT environment.Key Responsibilities:Senior-level troubleshooting across IT & OTAct as a technical role model to uplift capabilityStabilise legacy infrastructure and drive improvement plansWork across VMware, Cisco, Palo Alto and Barracuda technologiesSupport a range of unique operational systems and devicesBlend BAU incident resolution with project-based modernisation workEssential Experience:VMwareCisco networkingPalo Alto firewallsBarracuda technologiesStrong troubleshooting mindsetAble to lead by example and set technical standardsContract Details:Up to 550pd (Inside IR35)12-month contractOnsite in BedfordMust be eligible for UK Security Clearance

Created: 2025-12-12