Housing Officer - Complex Case Team

Job Description Housing Officer (Complex Case Team)35,500 per annum including Car allowance BedfordPermanentFull time (37 hours per week) We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB) cases, ensuring a strong customer focus at all times.What you will be doing: Managing all safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions. Managing cases where a greater focus or intervention is required. Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do. Working closely with internal and external partners to ensure a seamless and wholistic offering to customers. Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.Wed love to meet someone with: Excellent customer service skills putting the customer at the heart of what we do Good problem-solving, negotiation and influencing skills Strong communication skills, both written and verbal Excellent time management and organisational skills Experience of working in partnership with internal teams and external organisations to achieve shared goalsAmongst what we offer you is: A competitive salary of 35,000 (inclusive of essential car user allowance) 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount schemePlease note the successful candidate will need to complete a Basic DBS application.We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Created: 2025-12-05