Account Administrator

Job Description – Account Manager – Client ServicesTitle: Account Administrator / Manager – Client Services FocusLocation: Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post-probation)Salary: £30,000 + £3,000 car allowance (Depending on Experience)Benefits:PensionPrivate medical insuranceLife assuranceCycle to work scheme22 days annual leave (increasing by one day each year to 25 days)The Role:Our client is looking for a dedicated and client-focused Account Administrator / Manager to join their high-performing team. In this role, your primary focus will be on delivering exceptional customer service, maintaining strong client communication, and ensuring every account receives tailored, high-impact support.You will act as the key point of contact for your clients, helping them maximise the value of services provided while building long-term, trusted relationships. This role is ideal for someone with a passion for client care, a knack for solving problems, and a drive to deliver outstanding service across every interaction.Key Responsibilities:Manage a portfolio of client accounts across the UK with a strong emphasis on delivering top-tier customer service.Build and maintain trusted relationships with key client stakeholders through regular, clear, and professional communication.Act as the main point of contact, ensuring all client needs are understood, addressed, and exceeded.Lead client onboarding, service mobilisation, and ongoing account reviews to ensure satisfaction and service alignment.Proactively handle issues and escalations, liaising with suppliers and internal teams to deliver timely resolutions.Monitor account performance, carry out invoice and contract reviews, and provide insightful, data-driven reports.What We’re Looking For:Experience in account administration, account management, client service, or customer relationship management roles.Full UK driving licence and within a commutable distance to Surrey. A confident and personable communicator who thrives on building strong client connections.Strong organisational skills and the ability to manage multiple priorities without compromising service quality.Proficiency in Microsoft Office tools, especially Excel, Outlook, and Word.Problem-solving mindset and the ability to remain calm and professional under pressure.Interest in service delivery, continuous improvement, and building meaningful client partnerships.

Created: 2025-07-24