Retail Store Manager

Job DescriptionAbout The CompanyOur client is a lifestyle clothing brand dedicated to creating versatile, comfortable, and consciously made garments for everyday living. Their designs are inspired by simplicity, sustainability, and timeless appealcrafted from natural materials and built to endure. With a growing footprint across the UK, including key retail partnerships and flagship locations, theyre proud to be a values-led company that prioritises people and the planet.About The OpportunityDue to continued growth the company is opening a new store in Bath this September and are on the lookout for an experienced and passionate Store Manager to lead the way. This is a fantastic opportunity to become a key figure in the team, championing brand values and delivering an exceptional in-store experience.As the face of the store, youll be a natural leaderapproachable, knowledgeable, and committed to creating a welcoming environment for both customers and team members. Youll play a vital role in shaping the stores success and ensuring every visitor feels valued and inspired.Your RoleAs Store Manager, youll be responsible for:Delivering outstanding customer service across all touchpointswhether in person, over the phone, or online.Developing a deep understanding of our brand ethos, product range, and seasonal collections.Offering thoughtful styling advice and product recommendations tailored to individual needs.Leading recruitment, onboarding, and ongoing development of store staff.Conducting regular performance reviews and fostering a positive team culture.Overseeing all sales transactions, returns, and deliveries in line with company procedures.Handling customer concerns with professionalism and care.Managing store operations including opening/closing, stock handling, and visual merchandising.Maintaining high standards of cleanliness, organisation, and presentation on the shop floor.Ensuring health and safety protocols are followed at all times.Sharing customer insights with head office and collaborating with other store teams. You will need to work at least 2 weekends a month to start with as at least one Senior Team member is required on Saturdays and / or Sundays every weekend until other staff are settled and fully trained. What Were Looking ForAt least 2 years of experience in a leadership role within a premium retail setting.A confident communicator with a calm, empathetic, and solutions-focused approach.A genuine passion for sustainable fashion and conscious consumerism.Someone who thrives in a customer-facing role and enjoys building relationships.Energetic, organised, and detail-oriented with strong follow-through.What We Offer23 days of annual leave plus bank holidays, and your birthday off.Annual bonus potential.Staff wardrobe allowance.Up to 40% employee discount, plus exclusive sample sales.Friends & Family discount scheme.Company pension contributions.Regular team socials and events.Accredited Real Living Wage employer.This is an initial job advert, a member of our team will share a full company and job description upon reaching out to interested candidates.

Created: 2025-06-27