Client Services Administrator

Job DescriptionAbout Servaada, a Wipro company: Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.About the Role: Client Services Administration plays an integral role in ensuring that Servaada provides award-winning service. It is currently made up of five teams, each of which process high volumes of instructions ensuring all work is completed right first time, every time.The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.Key Responsibilities:Customer Service Provide award-winning administrative support to Financial Adviser firms migrating and bringing new businessAccuracy Maintain accuracy and accountability in an expanding and fast-paced environmentTeamwork Recognise the importance of working together as a team to maximise team, department, and company resultsKnowledge - Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectivenessDevelopment - Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progressionRules and Regulations Utilise awareness of FCA regulations and the risks involved within the financial services industry to adhere to company procedures. Working within the relevant Service Level Agreements (SLAs) to exceed industry-standard expectationsSkills, Qualifications and Experience: Essential:Good academic recordComputer literate (Outlook, Word and Excel)Good attention to detailExcellent interpersonal and communication skillsAbility to work well individually and as part of a teamAbility to work well under pressure and to tight deadlinesDesirable:Have Wrap platform knowledge and/or experienceHave a Financial Services qualification (E.g. IOC or CII)Understand Model PortfoliosHave a high-level understanding of trading (this role does not involve trading but having a high-level understanding would be beneficial)Application of Individual Conduct Rules: Standard of conduct is reasonable under all circumstances relating toMust act with integrityMust act with due skill, care and diligenceMust be open and cooperative with the FCA and other regulatorsMust pay due regard to the interests of customers and treat them fairlyMust observe proper standards of market conductEqual Opportunities:Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

Created: 2025-06-23